Carole Aspinall
Coolum Beach,Qld
Summary
Draw upon 30 years of medical administration experience to effectively manage work duties in a confidential and efficient manner and contribute to a positive team environment whilst maintaining ethical and professional conduct.
Overview
32
32
years of professional experience
Work History
Medical Receptionist
Private Orthopaedic Surgeon
05.2023 - Current
- Maintaining patient diary/appointments.
- Theatre Bookings
- Banking, Cash Handling
- Patient Billing, Medicare, DVA + Health Fund Billing using Eclipse.
- Managing Physiotherapist diary using Nookal
Orthopaedic Surgeon
Dr Stephen Megson
10.2015 - 04.2023
- Re-commenced employment with Dr Megson when relocated to the Sunshine Coast
- Provided a high level of service to patients during their consultation
- Managed appointment diary using Genie
- Booked patients for surgery, including quoting, booking theatre procedures/equipment, and coordinating with hospitals and anaesthetists
- Prepared theatre lists and fasting/pre-admission details
- Contacted patients to arrange consultations
- Liaised with local GP's, Pathology & Radiology departments
- Ensured smooth everyday running of the clinic
- Handled cash, EFTPOS, and banking
- Managed Health Fund, Medicare/DVA claims.
Andergrove Medical Centre & Bucasia Family Practice
09.2014 - 09.2015
- Provided a high level of customer service for a busy GP practice with 6 doctors
- Checked in and out patients using Genie appointment diary
- Handled Medicare/DVA claims
- Liaised with private specialists and Mackay Base Hospital for patient appointments
- Handled cash and bank reconciliation
- Booked appointments for procedures with practice nursing staff
- Liaised with on-site physiotherapist and psychologists for patient appointments.
Vision Eye Institute
04.2014 - 09.2014
- Temporary position providing high-level care for patients needing specialist eye care
- Duties included reception, invoicing, performing Visual Field Tests, booking eye surgery, quoting, general administration duties, and cash handling.
Orthopaedic Surgeon
Dr Stephen Megson
04.2006 - 04.2014
- Employment with Dr Megson ceased when he relocated his practice to the Sunshine Coast.
Pioneer Valley Private Hospital
11.2005 - 04.2006
- Casual appointment involving administration for the hospital, including working in the pre-admission office, switchboard, and admitting patients for surgery
- Liaised with private health funds, DVA, and Medicare
- Handled cash.
Sydney Haematology & Oncology Clinic
07.1992 - 09.2005
- Dealt with oncology & haematology patients during their admission
- Handled all administration related to admission & discharge of patients
- Issued accounts to private health funds, DVA, and Medicare
- Made appointments according to patient's treatment protocols
- Handled cash.
Education
Southlands High School
UKSkills
- Excellent & reliable employee with great worth ethic and time management skills
- Great communicator and organisational skills
- Love having a great rapport with patients and colleagues
- Personable, friendly disposition with a good sense of humour!
Values offered
- Excellent communication skills appropriate to a professional setting, both face to face and via the telephone
- Personable and friendly nature, good conversationalist who works well with others.
- Excellent active listening skills, demonstrated empathy and tact in appropriate situations.
- Demonstrated skills in managing difficult situations with positive outcomes.
- Team player who enjoys working in a structured and organized team environment.
- Demonstrated ability to work autonomously.
- Excellent time management and organisational skills with a high value placed on following procedures.
- Consistently presents professional and ethical behaviour.
- Computer literate with skills in Genie, Promedicus, BJS, Word etc
References
- Dr Stephen Megson, Orthopaedic Surgeon, 0409 590198
- Brooke Clinton, Practice Manager, 0406 770668
Timeline
Medical Receptionist
Private Orthopaedic Surgeon
05.2023 - Current
Orthopaedic Surgeon
Dr Stephen Megson
10.2015 - 04.2023
Andergrove Medical Centre & Bucasia Family Practice
09.2014 - 09.2015
Vision Eye Institute
04.2014 - 09.2014
Orthopaedic Surgeon
Dr Stephen Megson
04.2006 - 04.2014
Pioneer Valley Private Hospital
11.2005 - 04.2006
Sydney Haematology & Oncology Clinic
07.1992 - 09.2005
Southlands High School
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