Carolina Flores Castaneda
Surfers Paradise, QLD,Australia
Summary
Attentive Retail Assistant with more than 10 years of experience in retail environments, skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable, eye for detail and drive to work hard. Experienced in payment processing, creating eye-catching merchandise displays and customer service.
Overview
8
8
years of professional experience
Work History
Shop Assistant
Sensi Graves Swim
Portland, USA
01.2021 - 01.2023
- Providing excellent customer service.
- Processing payments (cash/EFTPOS).
- Stocking shelves and warehouse management.
- Online Sales and Social Media product.
- Sustainability brand knowledge.
Visual Manager
Zara
Mexico City, Mexico
01.2017 - 01.2021
- Organizing store and merchandise, (Visual marketing)
- Sales strategies. (TGT system).
- Providing customer service all the time.
- Optimizing resources (sales promotions/special events).
- Being a leader of a team and being part of the team.
- Assist in stock control and management duties.
Retail Assistant Sales
Luna Rosa Boutique
Aguascalientes
01.2015 - 01.2017
- Customer service, organize store, stocking shelves.
- Customer service, Cashier (payments on card and cash).
- Attending phone calls, social media and message.
Education
Au Pair International Cultural Program -
U.S.A., Portland, Oregon
03.2023
Textil Design Degree -
Universidad Autonoma De Aguascalientes, Mexico
07.2018
Leadership and Management Diploma -
Universidad Del Valle De Mexico, Mexico
Mexico CityEnglish Course - CURRENTLY STUDING
Gold Coast Learning Centre
Gold Coast, QLDSkills
- Inventory Management
- Product Knowledge
- Product Promotions
- Inventory Control
- POS Systems
- Problem solving and time-management
- Processing Payments
- Complex Problem-Solving
- Visual Merchandising
- Stock Management
- Fitting Room Maintenance
- Returns and Exchanges
- Opening and Closing Procedures
- Sales Expertise
- Spanish, English, Portuguese
- Customer Assistance
Availability
Monday to Thursday 6am-5pm
Friday, Saturday, Sunday - Full time
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Full Professional
REFERENCES
Tatiana Cuellar (MEX)+52 449 461 8773 (Zara Direct Boss)
Kelly Oriard (USA) +1 360 953 331 (CEO Sensi Swim Co.)
PERSONAL REFERENCES:
Casey James (AUS) +61 484527255
Andrea Villacis (AUS) +61406 076095
Timeline
Shop Assistant
Sensi Graves Swim
01.2021 - 01.2023
Visual Manager
Zara
01.2017 - 01.2021
Retail Assistant Sales
Luna Rosa Boutique
01.2015 - 01.2017
Au Pair International Cultural Program -
U.S.A., Portland, Oregon
Textil Design Degree -
Universidad Autonoma De Aguascalientes, Mexico
Leadership and Management Diploma -
Universidad Del Valle De Mexico, Mexico
English Course - CURRENTLY STUDING
Gold Coast Learning Centre