Carolina Morgado
Kirra ,QLD
Summary
Aspiring early childhood educator currently enrolled in Certificate III program at TAFE, bringing hands-on experience in creating supportive learning spaces. Demonstrated success in maintaining productivity and organization while adapting to dynamic challenges. Focused on contributing to a positive educational atmosphere that meets diverse learner needs.
Overview
7
7
years of professional experience
Work History
Client Services Officer
KCA Education
Surfers Paradise, Gold Coast, QLD
09.2023 - 08.2024
- Contributed to the development of client service policies and procedures.
- Provide comprehensive support services to both domestic and international students, ensuring their needs are met effectively.
- Maintain student records, prepare files, and provide fee payment information.
- Assist students with orientation programs and ongoing academic support.
- Act as a liaison between students and academic staff, facilitating effective communication and problem resolution.
- Resolved conflicts between customers, colleagues or suppliers efficiently and professionally.
- Domain of Learning Management Systems (LMS) and VETtrak.
- Collaborated with marketing teams in order to create content relevant to target audiences.
Hospitality Services Officer
Opal Health Care
Tweed Heads, NSW
01.2023 - 08.2024
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Assisting with meal planning and dietary needs of residents.
- Work with the wider hospitality team to ensure smooth operations.
- Participate in training and development opportunities to enhance skills and knowledge.
- Providing excellent service to residents, responding to their needs, and creating a positive, welcoming atmosphere.
Hospitality Worker
Multiple Customer Service Roles
Brisbane, QLD
12.2017 - 12.2021
- During this period, I moved to Australia to undertake part-time studies, supported by several part-time roles at the Brisbane Racing Club, O'Brien Group Australia, and Zenith Hospitality.
- I have been ensuring the client’s satisfaction level is high through excellent communication and quality service.
- I checked on customers regularly to ensure satisfaction with meals and services.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Operated cash registers accurately and efficiently during peak hours of business.
Student Services Officer
IH Brisbane - ALS - International House World Organisation
Brisbane, QLD
10.2019 - 02.2021
- Collaborated with staff from other departments to ensure quality customer service delivery.
- Responded to student inquiries regarding academic policies and procedures.
- Accountable for solving students' problems by providing exceptional service and improving operations.
- Liable for guiding various areas, including social, academic, and interpersonal, to assist the students in integrating with the local culture, classes, and language.
Education
Certificate III - Early Childhood Education And Care
TAFE NSW
NSW07-2026
Diploma - Business Communication
IH Brisbane - ALS
Brisbane, QLD03-2021
Diploma - Social Media Marketing
Queensford College
Brisbane, QLD01-2020
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Active listening
- Flexible and adaptable
- Supervision and leadership
- Excellent communication
- Organization and time management
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Client Services Officer
KCA Education
09.2023 - 08.2024
Hospitality Services Officer
Opal Health Care
01.2023 - 08.2024
Student Services Officer
IH Brisbane - ALS - International House World Organisation
10.2019 - 02.2021
Hospitality Worker
Multiple Customer Service Roles
12.2017 - 12.2021
Certificate III - Early Childhood Education And Care
TAFE NSW
Diploma - Business Communication
IH Brisbane - ALS
Diploma - Social Media Marketing
Queensford College
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