Hi, I’m
CAROLINA SALGADO
Mount Pleasant,Australia
Summary
Costumer services orientated Experienced with managing dental office operations, ensuring seamless patient flow and schedule management. Recently studies Cert III in Accounting administration and pay roll services . Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional dental coordinator skilled in managing patient schedules, maintaining dental records, and ensuring smooth clinic operations. Strong focus on team collaboration and achieving results, with proven adaptability to changing needs. Adept in patient communication, office management software, and compliance with dental regulations. Trusted for reliability and consistent performance.
Overview
16
years of professional experience
Work History
Primary Dental Cannington
Dental Coordinator/ Manager
02.2023 - 04.2024
Job overview
- Managing all the reception duties, including Dentist books on Daily basis
- Ordering all stock for the clinic including dental material and maintenance of dental equipment
- Roster planification and payroll activities
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice
- Processed medical insurance claims and payments
- Assisted with medical coding and billing tasks
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Managed office logistics by scheduling various
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs
- Prepared and processed patient referrals and transfer requests
- Managed office bookkeeping with insurance billing and patient payments
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination
DB Dental (National Dental Care)
Dental Coordinator/Receptionist Administrator
12.2021 - 12.2022
Job overview
- Full time basis, In charge of all the booking coordination, patient accounts and customer service orientated
- Using dental software D4W
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination
- Conducted patient intake interviews, recording and documenting relevant information
- Assisted with medical coding and billing tasks
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Garden City Implant & Dental
Dental Assistant
04.2021 - 11.2021
Job overview
- Doing chair side, preparing surgical setups, Scouting nurse, working in sterilization room and doing general dental setups and changeovers
Sage West Perth Hotel
Guest service agent (front desk)
06.2019 - 04.2021
Job overview
- Working in reservation and customer service
- General paperwork and office duties
- General billing and guest accounts
Quest apartments Perth
Guest service agent (front desk)
03.2018 - 06.2019
Job overview
- Managing bookings (check in and Check outs)
- Using RMS system
- Managing communication and Correspondence with guests through emails and Telephone
- Set up and maintenance of function room
- General paperwork and office duties
- Previous managing experience in South America (Holiday Inn)
Skye Hotel Suites (By Crown Group) Sydney
Guest service agent
06.2014 - 12.2017
Job overview
- In charge of all front desk activities, Check in Check outs, booking coordination
- General Admin work and customer Service orientated
Holiday Inn Express Las Condes Santiago Chile
Front desk manager
07.2016 - 12.2016
Job overview
- In charge of team of seven
- My duties billing and guest Administration and guest request preferences
- Maintaining staff duty rosters for each month (day/night duties) ensuring adequate staff available
- Hotel duty manager twice a month on weekends in charge of all areas within hotel, Housekeeping, Front desk, Laundry & maintenance departments
Holiday Inn Santiago international airport Chile
Guest service Coordinator
02.2014 - 07.2016
Job overview
- Conference room management
- Book rooms and run the event accordingly
- Manage client request and ensure this are well managed as per guest satisfaction
- Supporting housekeeping, Front desk, Restaurant and events Areas
- Maintaining high standards for returning clients/companies that regularly stay with Holiday Inn, Providing the requirements needed by all personnel to always ensure guest satisfaction
Radisson Hotel Concepcion Chile
Supervisor front desk
01.2013 - 01.2014
Job overview
- Controlling all procedures of front desk area, Group management, arrivals, departures, billings and internal accounts
- Assistant to front desk manager in allocating duties and support for all areas of hotel
Renania trading and consulting Chile
Personal assistant
05.2011 - 12.2013
Job overview
- Organising contracts for German Beer Company for importation
- Managing CEO s agenda, calendar, meeting rooms and activities
- Controlling daily office activities, receiving clients
- Sending quotations to clients
- Stock control in the warehouse
- Manager with maintaining customer relations.3 months in Germany with training of products and company standards
- General office administration duties
Holiday Inn Express Concepcion Chile
Hotel Receptionist
01.2008 - 04.2011
Job overview
- Front desk duties
- Guest service orientated
- Daily duties activities, check in and check out Costumers accounts, reservation and others
- Supporting reservation department at Holiday inn
- Training in company administration systems (Opera, Micros,word & excel) Attending intercontinental hotel group training courses
Education
San Augustine College
High School
Santo Thomas University
from Hotel and Tourism services
British institute language school
from English studies
Foundation Education/TAFE
Certificate III from Dental assisting
The Carrer AcademyMelbourne, VIC
Certificate IV from Account Administration And Pay Roll Services
11.2024
Skills
- Office administration
- Motivational ski
- Appointment confirmation
- Office organization
- Human resources support
- Supply ordering
- Bank deposits
- Phone etiquette
- Patient scheduling
- Treatment Planning
- Financial coordination
- Employee onboarding
- Payroll administration
- Bookkeeping support
LANGUAGES
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dental Coordinator/ Manager
Primary Dental Cannington
02.2023 - 04.2024
Dental Coordinator/Receptionist Administrator
DB Dental (National Dental Care)
12.2021 - 12.2022
Dental Assistant
Garden City Implant & Dental
04.2021 - 11.2021
Guest service agent (front desk)
Sage West Perth Hotel
06.2019 - 04.2021
Guest service agent (front desk)
Quest apartments Perth
03.2018 - 06.2019
Front desk manager
Holiday Inn Express Las Condes Santiago Chile
07.2016 - 12.2016
Guest service agent
Skye Hotel Suites (By Crown Group) Sydney
06.2014 - 12.2017
Guest service Coordinator
Holiday Inn Santiago international airport Chile
02.2014 - 07.2016
Supervisor front desk
Radisson Hotel Concepcion Chile
01.2013 - 01.2014
Personal assistant
Renania trading and consulting Chile
05.2011 - 12.2013
Hotel Receptionist
Holiday Inn Express Concepcion Chile
01.2008 - 04.2011
Santo Thomas University
from Hotel and Tourism services
British institute language school
from English studies
Foundation Education/TAFE
Certificate III from Dental assisting
The Carrer Academy
Certificate IV from Account Administration And Pay Roll Services
San Augustine College
High School
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