Carolina Schneider
Sydney,NSW
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Leader
Cali Press
03.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
Bartender
Mint Open Bar
10.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Attendant
Equipa
06.2019 - 09.2021
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Operated POS system to collect payments from customers.
- Greeted customers and provided friendly, knowledgeable service.
Education
High School Diploma -
Colégio Tiradentes Da Brigada Militar
Porto Alegre, Brazil12.2017
Skills
- RSA qualified
- Allpress barista trained
- Staff Training
- Overseeing Daily Activities
- Attention to Detail
- Teamwork and Collaboration
- Leadership
- Issue Resolution
- POS System Operations
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Team Leader
Cali Press
03.2023 - Current
Bartender
Mint Open Bar
10.2021 - 03.2023
Bar Attendant
Equipa
06.2019 - 09.2021
High School Diploma -
Colégio Tiradentes Da Brigada Militar
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