Tomas Ribas
Kings Langley,NSW
Summary
Dedicated and well-informed customer service professional with extensive hospitality and retail experience. Team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in being an all-rounder alongside quality, speed, financial aspects of the business and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. My passion for business and articulate communication skills will help me achieve company goals and objectives.
Overview
5
5
years of professional experience
Work History
NIGHTFILL TEAM MEMBER
COLES SUPERMARKETS
08.2022 - Current
- Informed supervisors of irregularities associated with drop and fill processes
- Unloaded, sorted, and stocked merchandise according to store layout, product placement, and promotional displays
- Maintained effective team member communication
- Worked collaboratively with team members to complete daily and nightly restocking goals
- Assisted with Store Stocktake and daily Inventory Grocery Fill lists and counts to keep stock on hand accurate for products
- Adhered to safety protocols to prevent injuries and ensure a safe working environment, including proper handling and storage of heavy goods
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Performed inventory counts and stocking of merchandise
- Answered customer questions and provided detailed product information
- Rotated stock correctly to prevent out-of-date products
- Consistently lifted materials weighing as much as 20kg
- Operated manual and electric pallet jacks, safely relocating heavy merchandise from delivery drivers to shop floor to stock floor for timely stocking
- Monitored and verified all merchandise was properly priced and labeled
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization
- Efficiently unloaded and organized merchandise from delivery trucks using electric and manual pallet jacks, ensuring timely restocking of store shelves.
CUSTOMER SERVICE REPRESENTATIVE
COLES SUPERMARKETS
08.2021 - Current
- Actively listened to customers, handled concerns quickly and deescalated major issues
- Addressed and resolved customer complaints and inquiries in a professional and timely manner
- Scanned customer items and bagged customer groceries
- Processed customer payments to accurately record transactions
- Efficiently operated POS systems, handled transactions, processed returns, and ensured smooth customer experiences
- Assisted with product promotions and sales, helping customers find desired items and making recommendations to enhance their shopping experience
- Worked collaboratively with other departments to ensure store efficiency and customer satisfaction
- Trained in Coles Online department: Processing online orders, including picking items from the store and stock shelves ensuring accuracy in selecting groceries and alcohol
- Ensuring timely delivery and pickup of customer orders
- Adhering to legal requirements when serving customers alcohol, including verifying identification and ensuring responsible servicing practices.
PART TIME LABOURER
ROBERT LOW BUILDER P/L
12.2021 - 08.2022
- Performed physical tasks such as heavy lifting, operating machinery, building, digging, and transporting materials
- Transported materials up multiple levels of stairs to ensure cleanliness of job site
- Mixed concrete to build the foundations of houses
- Operated machinery such as Drills, Nail Guns, and Mitre Saws to occasionally assist with building aspects on site
- Maintained safety standards on job sites to ensure a safe working environment
- Used appropriate PPE on site to ensure safe work practices
- Collaborated with the team to get tasks done.
WAITER- HOSPITALITY
RASHAYS CASUAL DINING NORTH ROCKS
05.2021 - 03.2022
- Processed customer payments to accurately record transactions
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Inspected dishes and utensils for cleanliness
- Assisted customers in selecting menu items, answering questions and providing general information
- Kept register accurate through correct billing, payment processing, and cash management practices
- Arranged food, utensils and condiments on trays to serve meals with necessary items
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Served meals to customers according to established guidelines
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Refilled beverage glasses cleared and reset tables and stocked service areas
- Maintained clean and safe work environment.
SOCCER REFEREE
NSW, GLADESVILLE HORNSBY FOOTBALL ASSOCIATION
02.2019 - 02.2020
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
Education
Bachelor of Business - Strategy, innovation and Entrepreneurship
MACQUARIE UNIVERSITY
SYDNEY, NSW06.2024
High School Certificate -
ST PIUS X COLLEGE
CHATSWOOD, NSW10.2022
Skills
- Microsoft Excel
- Word
- PowerPoint
- Adobe Photoshop
- Communication and articulation
- Strong work ethic
- Team oriented and cooperative
- Organized and Efficient
- Acquire knowledge quickly and accurately
- Outgoing personality, with good people and listening skills
- Sales
- Customer Service and Satisfaction
- Inventory management
- Time Management
- Physical stamina and Strength
- Multitasking and problem solving
- Decision making
- Customer assistance and Product knowledge
- Order processing and logistics coordination
- Safety compliance
- Dependability and adaptability
- Empathy and Compassion
- Peer Support
- RSA qualified
References
- Amy, Coles Store Manager, Baulkham Hills, 0421 444 578
- Don, Coles Grocery/ Night Fill Manager, 0415 860 409
- Chloe, Rashays- General Manager North Rocks, 1300 013 000
- Rizwana, Salvation Army Seven Hills, Store Manager, 02 9764 3330
- Mark Casey, St Pius X College, Deputy Principal, mcasey@stpiusx.nsw.edu.au
- Rob Low, Robert Low Builder Plumber P/L, 0434 486 644
Timeline
NIGHTFILL TEAM MEMBER
COLES SUPERMARKETS
08.2022 - Current
PART TIME LABOURER
ROBERT LOW BUILDER P/L
12.2021 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
COLES SUPERMARKETS
08.2021 - Current
WAITER- HOSPITALITY
RASHAYS CASUAL DINING NORTH ROCKS
05.2021 - 03.2022
SOCCER REFEREE
NSW, GLADESVILLE HORNSBY FOOTBALL ASSOCIATION
02.2019 - 02.2020
Bachelor of Business - Strategy, innovation and Entrepreneurship
MACQUARIE UNIVERSITY
High School Certificate -
ST PIUS X COLLEGE