Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Bennison

THORNBURY,VIC

Summary

I am a happy, healthy, individual with a strong successful background in Hospitality. Over the past 30 years I have developed diversified cooking, managing and customer service skills. I work well with other team members and demonstrate strong attention to detail.

I have recently been working as a support worker after caring for my elderly mother at home for 5 years in Perth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Support Worker

Mable
01.2024 - 09.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Retail Assistant

Hello Tiger
04.2019 - 08.2019
  • Independently running day to day business of small cafe
  • Food preparation and coffee making

Retail Assistant

Lawleys Bakery
04.2018 - 03.2019
  • Delivered excellent customer service
  • Worked closely with team members to formulate and build the store brand
  • Ensured correct food preparation and handling measures were adhered to by all staff
  • Staff training

Cafe Manager

The Food Smith
04.2015 - 01.2018
  • Managing and motivating a small strong team of staff whilst ensuring excellent customer service
  • Ensuring team product knowledge
  • Managing day to day FOH operations
  • Ensuring OH&S procedures enforced

Manager

Phillippas Bakery
09.2002 - 02.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Economics

UWA

Skills

  • Good communication skills
  • Team orientated
  • Highly motivated
  • Strong customer service
  • Strong customer relations
  • Experienced coffee making
  • Cooking
  • Kitchen experience
  • Strong FOH relations
  • Strong BOH relations
  • Store opening procedures
  • Store closing procedures
  • Rostering
  • Recruiting
  • Interviewing
  • Accurate cash handling
  • Reliable
  • Flexible

Certification

  • 2019, Certificate of Yoga Teacher Training
  • 2017, Certificate of Health and Nutrition Coaching
  • 2023, Certificate 3 in Aged care

Timeline

Support Worker

Mable
01.2024 - 09.2024

Retail Assistant

Hello Tiger
04.2019 - 08.2019

Retail Assistant

Lawleys Bakery
04.2018 - 03.2019

Cafe Manager

The Food Smith
04.2015 - 01.2018

Manager

Phillippas Bakery
09.2002 - 02.2008

Bachelor of Arts - Economics

UWA

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Caroline Bennison