Caroline Birchall
Melbourne,VIC
Summary
I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, flexibility and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Whilst my current employment has been in the animal field i have gained various other skills that will help me gain employment in many other fields.
Therefore not limiting me to the animal industry
Overview
1
1
year of professional experience
1
1
Certification
Work History
Professional Dog Groomer
Pups Palace
Highett, Vic
08.2023 - 02.2024
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails
- Used scissors and clippers to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Maintained cleanliness of work areas by sanitising equipment after each use.
- Scheduled appointments for clients using online software programs.
- Kept detailed records of services performed for each animal client.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Handled cash transactions accurately when accepting payment from customers.
- Stock take
Animal Care Attendant
Pups Palace
Highett, Vic
10.2022 - 02.2024
- Performed administrative tasks such as organising appointments with clients and scheduling grooming services.
- Provided positive reinforcement to promote good behaviour from the dogs.
- Played with the dogs and assisted with feeding, grooming and cleaning up after them.
- Cleaning duties throughout the daycare
- Admin work using a POS system, Stripe, Booking Apps, website and various social media
- Provided socialisation opportunities for shy or anxious dogs through behaviour assesments
Education
Dog Grooming
Australian Dog Grooming School
Ascot Vale, VIC08-2023
Pet CPR
Pet TechMelb
Melbourne, VIC09-2022
Skills
- Appointment Scheduling
- Animal Handling
- Sanitation Procedures
- Facilities Maintenance
- Customer Service
- Adaptability and Flexibility
- Multitasking
Certification
- I am have a Certificate in Animal CPR
- I have a Certificate in Dog Grooming
References
References available upon request.
Timeline
Professional Dog Groomer
Pups Palace
08.2023 - 02.2024
Animal Care Attendant
Pups Palace
10.2022 - 02.2024
Dog Grooming
Australian Dog Grooming School
Pet CPR
Pet TechMelb
- I am have a Certificate in Animal CPR
- I have a Certificate in Dog Grooming
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