Caroline Cheserem
Melbourne,VIC
Summary
An all-rounded, customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills garnered from my years of experience in two vastly different fields of work, as a digital analyst and a disability support worker. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Home at scope
Melbourne, Vic
04.2022 - Current
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Provided crisis intervention services during emergency situations.
- Tracked patient or client care and followed through to provide service effectiveness.
- Reported concerns to nurse supervisor to promote optimal care.
- Collaborated with other professionals to assess client needs.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Disability Support Worker
Oncall
Melbourne, Vic
07.2015 - 03.2024
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Encouraged independence by teaching skills needed for everyday life.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
Digital Analyst
National Bank of Australia
Melbourne, Vic
11.2019 - 08.2021
- Created automated reports using Excel and SQL to provide insight into trends in website usage.
- Collaborated with stakeholders from various departments such as product development, marketing and sales teams to ensure accuracy of data collection and analysis.
- Built custom reports that combined multiple data sources into a single view of performance metrics across all digital channels.
- Established goals and objectives for digital analytics projects through close collaboration with business owners.
- Developed KPI dashboards to track performance of digital marketing campaigns, including cost per lead and return on investment.
- Provided regular feedback on performance improvement initiatives.
- Implemented solutions based on customer feedback.
Digital Analyst Intern
Managed services Australia
Melbourne, Vic
01.2019 - 04.2019
- Prepared and presented technical proposals for clients.
- Created automated reports using Excel and SQL to provide insight into trends in website usage.
- Established goals and objectives for digital analytics projects through close collaboration with business owners.
- Analyzed website traffic and user engagement data to understand customer behavior and identify opportunities for improvement.
- Developed tracking strategies for online channels such as email, display ads, organic search, social media.
Education
IT Professional Year - Computer And Information Systems
Performance Education
Melbourne03-2018
Master of Information Systems - Information Technology
Deakin University
Melbourne, VIC12-2016
Bachelor of International Business Administration - Business Administration And Management
United States International University
Kenya12-2014
Skills
- Process improvement
- Data analysis
- Reporting tools
- Project management
- Stakeholder collaboration
- Team collaboration
- Requirements gathering
- Verbal and written communication
- Attention to detail
- Problem solving
- Relationship building
- Client advocacy
Accomplishments
- Identifying and leading stakeholder engagement to resolve customer pain points contributing to an overall best NPS score in NAB mobile app.
- 4 NAB excellence recognitions
Timeline
Disability Support Worker
Home at scope
04.2022 - Current
Digital Analyst
National Bank of Australia
11.2019 - 08.2021
Digital Analyst Intern
Managed services Australia
01.2019 - 04.2019
Disability Support Worker
Oncall
07.2015 - 03.2024
IT Professional Year - Computer And Information Systems
Performance Education
Master of Information Systems - Information Technology
Deakin University
Bachelor of International Business Administration - Business Administration And Management
United States International University
Similar Profiles
Gagandeep KaurGagandeep Kaur
Support Worker at Home At ScopeSupport Worker at Home At Scope
Shelter MastaraShelter Mastara
Disability Support Worker at Home At ScopeDisability Support Worker at Home At Scope
Kelvin KamaraKelvin Kamara
Operations Manager at Home@Scope (Scope Australia)Operations Manager at Home@Scope (Scope Australia)
John LatuilaJohn Latuila
Carpenter at Jarvis McCleanCarpenter at Jarvis McClean
JOANNE McMANUSJOANNE McMANUS
Legal Assistant at Madgwicks LawyersLegal Assistant at Madgwicks Lawyers