Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Caroline Ribeiro Fracasso

Noranda,WA

Overview

14
14
years of professional experience
1
1
Certification

Work History

Disability Employment Consultant

APM
Perth/ Mirrabooka, WA
08.2024 - Current
  • Source employment opportunities for all job seekers.
  • Help job seekers identify their skills, abilities, and secure employment.
  • Delivering outgoing,outstanding customer service to job seekers and employers.
  • Increasing job seekers' confidence with coaching, training, and other support services.
  • Creating and implementing a joint job plan with the job seeker to support pathway to employment.
  • Building relationships with employers and local community organizations.

Customer Service and Sales Officer

Adelphi Apparel
Perth/ Malaga, WA
01.2023 - 11.2024
  • As a Customer Service and Sales Officer, I was responsible for managing the end-to-end sales process with a focus on custom uniform solutions. I worked closely with clients from government and private companies, as well as their respective new contracted staff. Providing quotations for new companies to join us, processing and following orders using the MYOB program. I was able to understand their specific uniform needs, offering tailored solutions that align with their brand image, industry requirements, and employee preferences.
    Once fittings are finalized, I seamlessly transition into the order processing phase, ensuring accuracy and efficiency. This involves coordinating with the production team to create custom uniforms, tracking orders, managing inventory, and overseeing timely delivery. My ability to provide a personalized sales experience and efficiently process custom orders helps the company meet client expectations and maintain high levels of customer satisfaction, while contributing to the company's overall success.

Dual Site Concession Manager

Marcs and David Lawrence
Perth/ Morley/Hillarys, WA
12.2023 - 07.2024
  • Successfully manage dual-site concessions by ensuring exceptional customer service, optimizing revenue generation, and maintaining high standards of quality across both Marcs and David Lawrence brands.
  • Maintained daily records of inventory and sales.
  • Trained new employees on proper use of equipment, product knowledge, customer service, and safety protocols.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Coordinated orders for supplies and restocked inventory as needed.
  • Resolved guest complaints quickly and professionally.
  • Make sure to create a plan every week to reach business KPIs.

Store Manager

YD
Perth/Morley, WA
08.2021 - 01.2023
  • As a dedicated and results-driven Store Manager at YD, I have consistently demonstrated strong leadership and organizational skills in overseeing the daily operations of our retail store. With a passion for customer service and a commitment to achieving sales targets, I played a pivotal role in driving revenue growth and fostering a positive work environment.
  • Led and motivated a team of 5 employees, fostering a collaborative and high-performance work culture.
    Achieved and exceeded sales targets by developing and implementing effective sales strategies and merchandising techniques.
  • Monitored sales performance, analyzed sales data, and adjusted inventory levels to maximize profitability.
  • Ensured exceptional customer service by training staff in customer engagement techniques and resolving customer inquiries and concerns promptly.
  • Conducted regular stock audits and implemented inventory control measures to reduce losses.
  • Demonstrated strong problem-solving skills by addressing operational challenges and making data-driven decisions.
  • Following guidance for all VM changes and appealing displays, maintained visual merchandising standards to attract and engage customers.

Position Sales Assistant

Myer
Perth/Morley, WA
09.2017 - 08.2021
  • As a Sales Assistant and Visual Merchandiser at Myer, I held a multifaceted role that played a pivotal part in enhancing the overall shopping experience for customers and driving sales within the store. Focus on customer engagement, product knowledge, and giving the best customer experience to Myer customers. Collaborated with the visual merchandising team to create eye-catching displays and arrangements that showcased products in an appealing and organized manner. Worked closely with colleagues and supervisors to ensure seamless teamwork and effective store operations. Vigilantly monitored for any signs of theft or loss, and followed store policies and procedures to prevent shrinkage.

Casual- Customer Sales Assistant

Sapida Wall Art
Frementle , WA
06.2016 - 02.2017
  • Worked as a sales assistant selling wall art at Fremantle Market.
  • Helping customers to decide what was best suitable art for any house spaces.
  • Answered customer inquiries in a timely and friendly manner.
  • Provided detailed product information to customers.

Position: Sales Assistant

Bambu Pillows
Perth, WA
07.2016 - 01.2017
  • Casual sales retail varied shopping's around Perth to Company Green Earth, selling Bambu Pillows.
  • Responsible for opening and closing the kiosk at different locations.
  • Responsible for cash and deposits.
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.

Sales Representative and Fashion Sales Assistant

Roma Creations
Brazil, RS
01.2014 - 03.2015
  • Sales and design of pattern prints.
  • Negotiated pricing contracts with customers to maximize profits.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.

Fashion Design Assistant

Emporium B.
Brazil, RS
01.2012 - 12.2014
  • Manufacturing of garments for women.
  • Fabric purchasing, garment development, and ladies' wear.
  • Created skhes and technical drawings of fashion designs to present to the design team.
  • Assisted in designing and creating new fashion pieces for upcoming collections.
  • Participated in fittings with models, making adjustments as needed to ensure a perfect fit.
  • Researched current trends in fashion, textiles, and materials to support the development of new designs.
  • Attended industry events such as trade shows and fashion weeks for inspiration and networking purposes.
  • Managed communications between the design team and other departments within the organization including marketing and sales teams.

Education

Some College (No Degree) - English-as-a-Second-Language Education

Kaplan
Perth
12-2017

Bachelor of Fashion - Technologist in Fashion Design -Personal Stylist

University of Caxias Do Sul - UCS
Caxias Do Sul ,Brazil
12-2008

Skills

  • Job coaching
  • Career Counseling
  • Regulatory Requirements
  • Disability Services
  • Business Operations
  • Proficient with computers: POS system and Myob program, TEAMS, MY GOV

Recruitment and training new team members on Sales Techniques

Excellent customer service

Visual Merchandising

Store displays and shopping window

Personal Stylist

Follow business Kpi’s

Strong Work Ethics

  • Shopify platform

Certification

  • Work with Children check

References

References available upon request.

Timeline

Disability Employment Consultant

APM
08.2024 - Current

Dual Site Concession Manager

Marcs and David Lawrence
12.2023 - 07.2024

Customer Service and Sales Officer

Adelphi Apparel
01.2023 - 11.2024

Store Manager

YD
08.2021 - 01.2023

Position Sales Assistant

Myer
09.2017 - 08.2021

Position: Sales Assistant

Bambu Pillows
07.2016 - 01.2017

Casual- Customer Sales Assistant

Sapida Wall Art
06.2016 - 02.2017

Sales Representative and Fashion Sales Assistant

Roma Creations
01.2014 - 03.2015

Fashion Design Assistant

Emporium B.
01.2012 - 12.2014

Some College (No Degree) - English-as-a-Second-Language Education

Kaplan

Bachelor of Fashion - Technologist in Fashion Design -Personal Stylist

University of Caxias Do Sul - UCS

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Caroline Ribeiro Fracasso