Caroline Sadler
Yarrabilba,QLD
Summary
I have experience in customer service, sales, appointment setting and administration. I'm very empathetic, reliable and efficient, with experience supporting managers, colleagues and clients in fast paced environments. I'm able to communicate professionally and diplomatically via phone, email and face to fact. I'm able to problem solve, increase sales and achieve high levels of customer satisfaction.
I enjoy interacting with people from all walks of life and I'm always happy to go above and beyond to assist clients and work colleagues. I enjoy learning, I adapt well to change, I take responsibility for my actions, I value feedback that enables me to grow professionally and personally and I enjoy helping others.
I'm experienced in managing office environments and coordinating administrative tasks to support organizational goals. I utilize strong organizational skills and effective communication to enhance team productivity.
Overview
27
27
years of professional experience
Work History
Product Administrator
Powertec
08.2022 - Current
- Established strong relationships with key clients through regular communication channels.
- Optimized product listings with keyword-rich descriptions, increasing search visibility and driving sales growth.
- Maintained up-to-date knowledge of industry trends, incorporating relevant information into ongoing projects as needed to stay ahead of the curve.
- Identified areas for cost savings by evaluating current processes and recommending more efficient alternatives when applicable.
- Provided exceptional customer support by addressing concerns promptly and professionally.
- Partnered with sales and marketing teams to expand business with current customers and acquire new business.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Analyzed metrics to measure product performance.
- Maintained product lists to using established naming and numbering protocols.
- Assigned corrected pricing with robust version control applied.
- On-boarded new products into the price lists, SharePoint, Workbooks, MYOB and sent relevant product information to all staff.
- Assisted with writing company procedures for ISO around the processes within the Products department.
- Provided support and product pricing to internal clients and other staff in a timely manner for the purposes of quoting.
- Ensured that the websites and MYOB had correct product, kit and pricing information loaded, and are in sync and integrated at all times.
- On-boarded new products accurately and added them to the website in a timely manner.
- Diagnosed website/MYOB syncing issues and communicated with external integrators.
Customer Relationship Manager
Powertec
10.2021 - 08.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
- Liaised between customers and organization with particular focus on working with sales department.
- Generated site reports using Loxcel.
- Use of Outlook, MYOB, SharePoint and Excel.
Lead Generation Specialist
simPRO Software
05.2018 - 04.2020
- Contact business owners who have enquired via web, email, advertising programs or who have been referred by accountants/business coaches
- Answer all incoming calls to the sales line: provide product info, qualify leads and redirect calls to other departments as required
- Follow up with leads who have been contacted in the past
- Conduct initial qualification of leads, set demonstration appointments for Business Development Managers (Australia wide) and manage their calendars
- Use email to correspond with business owners to follow up and/or to confirm appointments
- Use Salesforce to record information regarding leads, to facilitate lead flow, send calendar invites and keep BDMs updated
- Provide feedback to other departments related to information prospects share
Advertising Sales Consultant
Austnews
01.2017 - 01.2018
- Contact businesses to offer advertising opportunities
- Follow up and nurture leads via email and phone
- Collect artwork brief and forward onto graphic designers
- Maintain and update database
Appointment setter / Administrator
World of Maths
01.2017 - 12.2017
- Contact schools regarding maths incursions
- Provide information and follow up via email and phone
- Make bookings for presenters in WA and SA
Home Maker with Child Care Duties
01.2007 - 12.2017
Telemarketer/Appointment Setter
Design Easy Pty Ltd
01.2006 - 12.2007
- Contact business owners regarding online advertising
- Follow up and close sale
- Contact businesses regarding website design
- Follow up and make appointment
Carer
01.2001 - 12.2007
- Providing personal care
- Administering medication, food preparation and feeding
- Providing support during and after speech and physical therapy appointments
- Transporting to and from hospital and GP appointments
Tele-Sales Inbound / Outbound
ICT Australia
01.2003 - 12.2006
- Make outbound calls on behalf of major banks
- Discuss and sell life insurance policies
- Meet targets and KPIs
- Promoted to Customer Support role for exceeding targets and KPIs
Office Manager
South Sydney Smash Repairs
01.1998 - 12.2001
- Reception / Payroll / Maintain office supplies
- Order and receive parts
- Quote repair jobs, in the absence of owner
- Liaise with customers and insurance companies
Education
Diploma of Business -
Evocca College
01.2014
Skills
- Product management
- Attention to detail
- Customer insight
- Inter-department collaboration
- Proficient in MYOB, WordPress, Neto, BigCommerce, Word, Outlook, Excel, PowerPoint, Salesforce and Google Drive
- Customer relationship management
- Customer service
- Problem resolution
Timeline
Product Administrator
Powertec
08.2022 - Current
Customer Relationship Manager
Powertec
10.2021 - 08.2022
Lead Generation Specialist
simPRO Software
05.2018 - 04.2020
Advertising Sales Consultant
Austnews
01.2017 - 01.2018
Appointment setter / Administrator
World of Maths
01.2017 - 12.2017
Home Maker with Child Care Duties
01.2007 - 12.2017
Telemarketer/Appointment Setter
Design Easy Pty Ltd
01.2006 - 12.2007
Tele-Sales Inbound / Outbound
ICT Australia
01.2003 - 12.2006
Carer
01.2001 - 12.2007
Office Manager
South Sydney Smash Repairs
01.1998 - 12.2001
Diploma of Business -
Evocca College
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