Caroline (Yixuan) Wang
Melbroune,VIC
Summary
Experienced retail professional skilled in customer service, sales, upselling, cross-selling, and merchandising. Highly organized with strong communication skills and a passion for building client relationships. Proven track record of exceeding sales goals and delivering exceptional customer service. Results-oriented with experience in mass merchants, merchandising, and customer management. Hardworking and motivated team player, adaptable to diverse processes and committed to driving company objectives. Detail-oriented with excellent interpersonal skills and a creative mindset. Eager to contribute knowledge and skills to enhance business performance and meet company needs.
Overview
5
5
years of professional experience
Work History
Receptionist
Auto Colors Prestige Autobody
06.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Menucorp
02.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Receptionist
BeautyDiary
07.2022 - 11.2023
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Coordinated with other departments to facilitate efficient operations throughout the organization.
Restaurant Waiter
Katori
10.2023 - 02.2024
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Greeted customers and provided menu information to create a positive dining experience
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.
All Round General Laborer
Bubble Cup
02.2020 - 05.2022
- Monitored inventory levels of office supplies to ensure adequate stock was always available
- Utilized computer software programs to prepare reports related to daily activities performed at worksites
- Assisted with loading and unloading materials from trucks using proper techniques for handling heavy items safely
- Monitored inventory levels of supplies ensuring adequate stock for completing job assignments on time
- Adapted quickly to changing job requirements and demonstrated the ability to multi-task in high-pressure situations
- Demonstrated strong problem-solving abilities while working independently or with a team
- Followed all safety regulations when performing hazardous tasks such as working with electricity or chemicals
- Exhibited strong communication skills when interacting with customers regarding project completion deadlines and other related matters.
Education
Bachelor in Information Technology Candidate -
Deakin
Burwood, VIC10.2026
High School -
Box Hill High
Box Hill, VIC11.2023
Primary School -
St Francis Xavier
Box Hill, VIC11.2017
Skills
- Excellent communication Skills
- POS system operation
- Product and Service Sales
- Sales and marketing
- Customer service
- Positive attitude
- Guest Relations Management
- Teamwork and Collaboration
- Reliability
- Multitasking
- Adaptability
- Self Motivation
Languages
Chinese (Mandarin)
English
Timeline
Receptionist
Auto Colors Prestige Autobody
06.2024 - 08.2024
Sales Associate
Menucorp
02.2024 - 06.2024
Restaurant Waiter
Katori
10.2023 - 02.2024
Front Desk Receptionist
BeautyDiary
07.2022 - 11.2023
All Round General Laborer
Bubble Cup
02.2020 - 05.2022
Bachelor in Information Technology Candidate -
Deakin
High School -
Box Hill High
Primary School -
St Francis Xavier
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