Carolyn Gibson
Sunshine Coast
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Community Support Worker
Self Employed
06.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
HR Truck Driver
Daves Transport
07.2022 - 06.2023
- Delivered goods to various destinations, ensuring timely arrival and adherence to schedules.
- Provided excellent customer service by addressing client concerns during deliveries.
- Ensured safety compliance with regular vehicle inspections and maintenance checks.
- Managed delivery documentation to ensure accurate record-keeping and compliance.
- Performed pre-trip and post-trip inspections to maintain vehicle safety standards.
- Adhered to safety regulations while driving, ensuring secure transport of goods.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Phone Sales Team Leader
Columbus Capital
02.2018 - 08.2021
- Led team to consistently achieve sales goals, enhancing overall performance.
- Implemented strategic initiatives for improved team productivity and morale.
- Enhanced client engagement by leading comprehensive training sessions.
- Coached team members to boost sales skills and improve customer interactions.
- Developed new sales strategies for increased revenue and market penetration.
- Motivated team to reach new milestones, fostering a culture of success.
- Increased customer satisfaction by ensuring team delivered exceptional service.
- Enhanced team collaboration and cohesiveness with effective leadership techniques.
- Built strong team by recruiting and developing top sales talent.
Education
Enrolled Nursing Studies
Middlemore Hospital
Auckland, NZCertificate III - Disability Support
Sage Education
Brisbane04-2024
Certificate III - Individual Support
Sage Education
Brisbane, QLD03-2024
HLTAID 010, HLTAID 009, HLTAID 011 - First Aid, CPR, Emergency Life Support
First Aid Pro
Brisbane, QLD03-2023
Level IV - Communication Mastery
Codebreaker Technologies
USA03-2021
90 Day Coaching Programme - Intelligences
Codebreaker Technologies
USA01-2020
Skills
- Team Management
- Customer Service
- Effective Troubleshooting Skills
- Multitasking Abilities
- Time Management
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Decision-making
- Microsoft Office
- Coaching and Mentoring
- Administration and Operations
- Scheduling and Calendar management
- Attention to Detail
Timeline
Community Support Worker
Self Employed
06.2023 - Current
HR Truck Driver
Daves Transport
07.2022 - 06.2023
Phone Sales Team Leader
Columbus Capital
02.2018 - 08.2021
Enrolled Nursing Studies
Middlemore Hospital
Certificate III - Disability Support
Sage Education
Certificate III - Individual Support
Sage Education
HLTAID 010, HLTAID 009, HLTAID 011 - First Aid, CPR, Emergency Life Support
First Aid Pro
Level IV - Communication Mastery
Codebreaker Technologies
90 Day Coaching Programme - Intelligences
Codebreaker Technologies
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