Carolyn Potts
Brisbane,QLD
Summary
Dynamic professional with a strong work ethic and effective communication skills across a broad range of contexts. Proven ability to solve complex problems and maintain a calm and caring demeanour in high-pressure situations. Passionate about teaching students with complex learning needs.
Overview
2026
2026
years of professional experience
Work History
Teacher Aide
Geebung Special School
02.2023 - Current
- Understands and responds appropriately to the complex needs of students with disabilities.
- Creates and maintains a supportive and safe learning environment.
- Remains patient, professional and respectful in challenging situations.
- Works collaboratively with classroom teacher and other staff to implement behaviour support plans.
- Actively participates in professional development opportunities.
- Establishes positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Facilitates small group instruction for targeted skill development.
Senior Consultant
Flight Centre Emergency Assistance
2013 - 2021
- Assisted customers experiencing personal crisis and world-wide disruption in a professional and empathetic manner
- Demonstrated ability to work in a fast-paced, high pressure environment.
- Collaborated with team to problem solve.
- Remained professional and calm during high cost, and timely decision making.
Manager
Flight Centre Australia
2000 - 2013
- Maintained professional, organised, and safe environment for employees and customers.
- Achieved and exceeded company goals by developing and executing strategic plans and performance metrics.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems effectively and in a timely manner
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanour by staying calm when addressing problems
- Defined clear targets and objectives and communicated to other team members.
Manager
Flight Centre UK
1997 - 2000
- Lead multiple award winning teams.
- Achieved personal award as Top Consultant Worldwide.
- Fulfilled role as Mentor Manager, to mentor existing managers in improving skills and performance outcomes.
- Worked collaboratively with staff and management to optimise company growth, staff retention and customer satisfaction.
Education
Masters of Primary Teaching And Learning - Teaching
University of Southern Queensland
Toowoomba, QLD04-2026
Bachelor of Commerce - Commerce
University of Queensland
Brisbane, QLD01-2000
International Baccalaureate Diploma -
United World College of Southeast Asia
Singapore01-1989
Skills
- Effective communication
- Positive attitude
- Collaborative teamwork
- Calm, patient and caring demeanour
- Differentiated instruction
- Complex Problem-solving
- Behaviour management
- Enthusiasm for students and teaching
- Strong work ethic and dependable
Timeline
Teacher Aide
Geebung Special School
02.2023 - Current
Senior Consultant
Flight Centre Emergency Assistance
2013 - 2021
Manager
Flight Centre Australia
2000 - 2013
Manager
Flight Centre UK
1997 - 2000
Masters of Primary Teaching And Learning - Teaching
University of Southern Queensland
Bachelor of Commerce - Commerce
University of Queensland
International Baccalaureate Diploma -
United World College of Southeast Asia
Similar Profiles
Allison JamesAllison James
Special Education Teacher’s Aide / HSA /Office Administrator at Caboolture Special School / Lee Street State Special SchoolSpecial Education Teacher’s Aide / HSA /Office Administrator at Caboolture Special School / Lee Street State Special School
Abigail BartlettAbigail Bartlett
Barista at Geebung Zillmere RSLBarista at Geebung Zillmere RSL
Renee HorasRenee Horas
Graphic Designer/ Print Production at Minuteman Press GeebungGraphic Designer/ Print Production at Minuteman Press Geebung
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
Joshua WheatleyJoshua Wheatley
Procedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) HospitalProcedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) Hospital