Carrie Balsdon
South Morang,VIC
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Priceline Pharmacy
Ararat, VIC
02.2022 - 08.2023
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Management of inventory processing
- Managed and prepared scripts to be disbursed to customers.
- Delivered medications and merchandise to customers' homes.
- Maintained high levels of organization in store.
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Handled customer inquiries via phone in a professional manner.
Personal Care Assistant
Gorrin House Village
09.2016 - 09.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to team manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recorded client progress and challenges in daily logbooks and reports.
- Performed in light housekeeping duties such as making beds, sweeping, cleaning floors and sanitising surfaces.
- Safely using lifting machines
Laborer
Ararat Abattoir
10.2007 - 10.2014
- Expanded skill set through continuous learning of new techniques, tools, and equipment.
- Maintained clean and organized work areas.
- Resupplied work area daily for optimal team performance.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Contributed to team culture of safety by consistently wearing proper safety gear and following standards.
- Kept detailed records of meat cuts to ensure accurate inventories.
- Cut, wrapped, boxed, weighed and labelled orders for customers.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Hospitality Worker
K.F.C,
04.2006 - 08.2007
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
Finished Year 10 -
Ararat Community College
Ararat, VICSkills
- Customer service
- Cooking and meal preparation
- Dementia care
- Time management
- Problem-solving
- Multitasking and organization
- Wound care
- CPR and first- aid
- Proper phone etiquette
- Resourceful
- Friendly, positive attitude
- Work ethic
- Leadership
- Reliable and trustworthy
- Knife sharpening and maintenance
- Equipment Sanitation
- Behaviour redirection
- People skills
Certification
Certificate 2 in meat processing. (Abattoirs)
Certificate 3 personal care First aid level 1 and CPR.
Certificate 2 in community pharmacy. Support the supply of pharmacy medicines and pharmacist only medicines.
Timeline
Retail Sales Assistant
Priceline Pharmacy
02.2022 - 08.2023
Personal Care Assistant
Gorrin House Village
09.2016 - 09.2020
Laborer
Ararat Abattoir
10.2007 - 10.2014
Hospitality Worker
K.F.C,
04.2006 - 08.2007
Finished Year 10 -
Ararat Community College