CARRISSA JUNGURA-ASKAR
Winnalee
Summary
Compassionate Youth Support and Residential Care Worker dedicated to empowering children and young people from diverse backgrounds. Developed individualized support strategies and fostered trusting relationships through consistent, trauma-informed care that promotes independence and emotional well-being. Committed to delivering culturally safe practices while advocating for the unique needs of each young person.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Youth Support & Residential Care Worker
Goodradigbee Cultural & Heritage Aboriginal Corporation
03.2025 - Current
- Provide support to children and young people within Intensive Placement Arrangements (IPA).
- Facilitate supervised Family Time visits.
- Provide youth mentoring, respite and in-home support.
- Implement individual care plans and behaviour support strategies.
- Administer medication in accordance with policy.
- Support emotional regulation, life skills and independence.
- Complete detailed progress notes, Family Time reports and incident reports.
- Maintain culturally safe, trauma-informed practice.
- Liaise with caseworkers, carers, families and external stakeholders.
- Provided safe transportation for youth to appointments, school, and activities.
- Provided daily support and supervision for residents in culturally appropriate environments.
- Assisted in the development of daily living skills for individuals with special needs.
- Supervised activities such as meals, recreational activities, and outings for assigned clients.
- Ensured that all safety protocols were followed at all times when caring for residents.
- Managed medication administration according to protocol.
- Provided emotional support and guidance to youths in difficult situations, enhancing their coping skills and resilience.
- Employed a calm, positive, and encouraging approach to engage with youth.
- Monitored youth behavior during activities, ensuring safety and promoting a supportive atmosphere for personal growth.
Customer Service Team Member
Woolworths
03.2023 - 03.2025
- Provided exceptional customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Resolved customer enquiries professionally.
- Resolved customer enquiries efficiently, ensuring a positive shopping experience.
- Ensured attractive stock presentation and timely replenishment to optimize store appearance.
- Maintained stock presentation and replenishment.
- Followed food safety and workplace health & safety procedures.
Hygienist
Service NSW
07.2021 - 04.2022
- Ensured COVID-safe hygiene standards while assisting members of the public
Café All Rounder
True to the bean
01.2021 - 11.2021
- Delivered exceptional customer service in high-volume cafe environment, enhancing customer satisfaction.
- Managed cash transactions accurately at the register.
- Prepared beverages and engaged with customers to create a welcoming atmosphere.
- Executed food preparation tasks, ensuring timely support to kitchen operations during peak hours.
- Barista duties
- Food preparation
- Provided excellent customer service in fast-paced cafe environment.
- Prepared and served a variety of beverages and food items.
- Maintained cleanliness and organization of the dining area and kitchen.
- Operated coffee machines and food preparation equipment efficiently.
Property Cleaner
Belle's Property
06.2020 - 02.2021
- Ensured exceptional presentation standards across residential properties, enhancing overall client satisfaction.
- Cleaned residential properties using eco-friendly products and techniques.
- Arranged cleaning supplies in designated storage areas for easy access. and equipment for efficient workflow.
- Organized cleaning supplies and equipment for efficient workflow.
Education
Springwood High School
SpringwoodCertificate IV - Community Services
Certificate III - Community Services
Certificate III - Hospitality
TAFE NSW
Higher School Certificate -
Springwood High School
Skills
- Residential Care (IPA)
- Youth Mentoring
- Trauma-informed practice
- Trauma care
- Behavior Support
- Medication Management
- Report writing
- Case Notes
- Community Access
- In-Home Support
- Supervised Family Time
- Youth engagement
- Respite Care
- Therapeutic methods
- Conflict Resolution
- Problem Solving
- Effective communication
- Communication
- Relationship Building
- Cultural Safety
- Cultural sensitivity
- Time Management
- Organization
- Works independently
- Working independently
- Client transport
- Empathy and understanding
- Youth engagement
- Client transport
- Empathy and understanding
Certification
- Certificate III in Community Services
- Certificate IV in Community Services (Currently Completing)
- Current First Aid Certificate
- Current CPR Certificate
- Working With Children Check
- NDIS Worker Screening Check
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- Current NSW Driver Licence
Professional Highlights
- Experience supporting children and young people with complex needs in residential and community settings.
- Extensive experience transporting children and young people safely to appointments, school and Family Time.
- Experienced working collaboratively with DCJ, caseworkers, carers, families and multidisciplinary teams.
- Strong documentation skills including progress notes, incident reports and Family Time reports.
- Committed to providing safe, structured and culturally respectful environments.
- Excellent communication and relationship-building skills.
Timeline
Youth Support & Residential Care Worker
Goodradigbee Cultural & Heritage Aboriginal Corporation
03.2025 - Current
Customer Service Team Member
Woolworths
03.2023 - 03.2025
Hygienist
Service NSW
07.2021 - 04.2022
Café All Rounder
True to the bean
01.2021 - 11.2021
Property Cleaner
Belle's Property
06.2020 - 02.2021
Springwood High School
Certificate IV - Community Services
Certificate III - Community Services
Certificate III - Hospitality
TAFE NSW
Higher School Certificate -
Springwood High School