Tracey Kennedy
SEMAPHORE PARK,SA
Summary
I am a physical and mental health care advocate with over 20 years of experience and a proven track record of providing support and assistance to people of all ages and abilities. My career has been driven by my desire to help others achieve a better life for themselves. Working in Residential Care as a DCP Youth Worker, NDIS Disability Consultant, Personal Trainer, Gym Owner, and Business Manager have given me vast skills in multiple areas. Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with [Number] years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Youth Worker Residential Care
Department for Child Protection
- Current
- 24/7 Shift Work as a Youth Worker/Carer in a residential care home providing ongoing support in all areas of a child’s welfare in a trauma informed way
- Duties included driving children to school, appointments, outings, shopping, cooking, administer medications all general day to day activities
- Leasing with Psychologist’s, Schools, Family, Social Workers, Police, DCP employees, all external stake holders for the young people so we form a supportive care team via Teams, email or phone calls
- Writing up wellbeing plans, safety plans and role modelling positive adult behaviour
- Setting up rules and boundaries yet being flexible with circumstances to meet the individual’s needs
- Elog important relevant information that pertains to the child so this can be shared with the Social Workers and inform other Carers in the house of what has been happening for the child young person whilst on your shift
- Upload important information onto C3MS including prescription medication schedules and creating Missing Persons reports
- Actively support DCP’s commitment to ensuring a workplace culture that is respectful, safe and inclusive where our employees are free from discrimination and are recognised for the individual and collective skills and perspectives that they bring by virtue of culture, race, gender, disability, age, sexual orientation, gender identity, intersex status and other differences
- Act at all times in accordance with the Code of Ethics for the South Australian Public Sector and legislative requirements including (but not limited to) the Public Sector Act 2009 and Work Health and Safety Act 2012
Client Relationship Consultant
My Plan Manager NDIS support
10.2021 - 06.2022
- Make and receive calls and emails to and from Clients, Service Providers, Support Workers, Support Coordinators, Primary Contacts, Family and Guardianship Delegates on the National Disability Insurance Scheme (NDIS)
- Use of online phone system (VCC Tecala), Sales Force and MPM Admin System
- PRODA access
- Consult over the phone with Participants on the NDIS Scheme to help them achieve their goals
- Help with any assistance by speaking with empathy and kindness, giving time to let participants advocate for themselves, and assisting with choice and control
- Organise police welfare checks when necessary
- Upload NDIS Plans and match budgets in Client files
- Action refunds, reimbursements and privacy breaches
- Set up new providers into the MPM system
- Troubleshoot duplicate invoices by cross referencing date ranges, checking prices are not over the NDIS Price Guide, and ensuring ABNs are current
- Resolve all issues with providers via phone or email, and educate providers on correct invoicing procedures
- Work as a team with all NSW virtual and in-office staff, using Teams.
Owner/Franchisee
EFM Health Club Port Adelaide
07.2017 - 06.2021
- Self Employed owner/Gym Instructor/Personal Trainer
- Marketing and sales
- Accounting software Xero – including payroll, reconciliation, reporting and invoicing
- Created and researched suitable workout programs for clients aged between 13 and 80
- Adapted to individual members when necessary
- Ran Cardio Boxing classes twice weekly
- Created and organised social events to ensure that members felt socially connected, including twice-weekly coffee catchups, monthly catchup, Christmas and Easter parties
- Mentored and motivated members old and new to achieve their desired goals
- Ran weight loss programs, and various challenges inhouse or with other clubs
- Affiliated with the NDIS, with NJF Wellness and the VETS Program, providing gym space to Exercise Physiologists to train current and former defence personnel, and clients with disabilities
- Registered as a Life Time Support Provider, receiving funding to train a member who had an acquired brain injury
- With my support, the member strengthened their mind and body, and progressed from needing a physiotherapist and wheelchair to walking unaided.
Lifestyle and Fitness Instructor
Southern Cross Care – The Phillip Kennedy Centre
02.2017 - 12.2017
- Whilst working at The Phillip Kennedy Centre, my skills were repeatedly tested and proven within an aged care setting
- The broad client base helped me to understand the vast spectrum of disabilities and illnesses
- And how each person needs to be treated with patience, care, dignity and respect
- Offer emotional support, companionship and a sense of community and belonging
- Assisted numerous clients through their physiotherapy programs as provided by the onsite Physiotherapist
- Created balance training programs for stroke victims and the Parkinson Support Group
- Ran Tai Chi classes to residents and external clients
- Ran Strength for Life programs
- Created Hydro Therapy programs and ran in-pool sessions for rehabilitation
- Ran physical programs for active adults
- Ran gentle physical programs for the seated and elderly
- Helped run the weekly Social Support Group
- Documented client progress, well-being and attendance through case notes on each clients file and communicated with their families
- Marketed the Fitness Centre through awareness programs
- Planned and organised social events for residents and their families.
Business Manager
Adelaide Ship Construction & Smart Fabrication Pty Ltd
01.2000 - 01.2017
- Project Management
- Accounts Payable and Receivable
- Invoicing
- Sales and marketing
- Human resources
- Negotiation
- Spreadsheets
- Payroll
- Project Management.
Education
Psychology/Philosophy/Visual Art -
Flinders University
01.1986
Year 12 -
Adult Matriculation College Semaphore
01.1985
Skills
- Physical and mental health care
- Support and assistance
- Residential Care
- Youth Work
- NDIS Disability Consulting
- Personal Training
- Gym Management
- Business Management
- Crisis Management
- Adaptability
- Cultural awareness
- Mentoring abilities
- Positive Reinforcement
- Social skill development
- Emotional Support
- Conflict de-escalation
- Safety Monitoring
- Crisis Response
- Behavior Modeling
- Cultural Competency
- Relationship Building
Certification
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- HLTAID012 Provide First Aid in an education and care setting
- NDIS Worker Check, 82570529, South Australia, Clearance, 10/19/21, 10/19/26
- Current Police Clearance, Working with Children and Vulnerable People
- Confine small emergencies in facility, Australasia Fire and Safety, 2022
- ASIST (Applied Suicide Intervention Skills Training), 2022
- Cert 4 in Child Youth and Family Intervention, 2023
- Power to Kids Training, 2023
- Professional Certificate in Understanding Childhood Trauma, University of South Australia, 2024
- Diploma in Business Management, 2012
- TAFE Certificate 3 Gym Instructor, 2010
- TAFE Certificate 3 in Fitness, 2010
- TAFE Certificate 4 Personal Trainer, 2011
- 2nd Dan Karate Black Belt, 2007
- Tanaki Reiki Second Degree Natural Healing Therapy, 2002
- 2nd Dan Karate Black Belt – Zen Do Ryu, 2016
- TAFE Certified Punch Fit Boxing Instructor, 2013
- TAFE Certified Level 1 Wellness Coach, 2014
- TAFE Certified Metafit H.I.I.T Instructor, 2015
- Qualified 2nd Dan Karate Black Belt – Zen Do Ryu, 2016
- TAFE Certified Running for Success – Running Coach, 2016
- TAFE Certified Strength for Life Coach, 2016
- Arena Coaches Course – Goodlife West Lakes, 2019
- Certificate in Message Therapy
Accomplishments
- Nominated for Rookie Award by EFM Corporate Award for running a successful business in the first year of operation.
- Nominated for Entrepreneur Award by North West Business Alliance Port Adelaide in conjunction with the Rotary Club Port Adelaide. For running a successful Health and Fitness business.
Work Referees
- Antonio Giovanni, Youth Worker, Department for Child Protection, 0474 803 227
Character Referees
- Dr Raelene De Ross, Clinical Psychologist, 0403 193 144
- Chris Smith, Occupational Therapist, 0425 192 449
- Gary Miotti, Clinical Nurse, Western Older Persons Health, Kidman Park, 0404 755 148
- Julie Price, Disability Services Officer, 0407 487 555
Timeline
Client Relationship Consultant
My Plan Manager NDIS support
10.2021 - 06.2022
Owner/Franchisee
EFM Health Club Port Adelaide
07.2017 - 06.2021
Lifestyle and Fitness Instructor
Southern Cross Care – The Phillip Kennedy Centre
02.2017 - 12.2017
Business Manager
Adelaide Ship Construction & Smart Fabrication Pty Ltd
01.2000 - 01.2017
Youth Worker Residential Care
Department for Child Protection
- Current
Psychology/Philosophy/Visual Art -
Flinders University
Year 12 -
Adult Matriculation College Semaphore