Carys Bowers
Champion Lakes
Summary
Currently serving as a Youth Custodial Officer for the Department of Justice, I have hands-on experience working with challenging individuals and possess strong interpersonal skills. I have excelled in conflict resolution, team training, and process optimization. My expertise includes security awareness and mental health first aid, where I consistently demonstrate exceptional care and confidentiality. In my previous role as a Supermarket Manager at Coles, I successfully drove significant improvements in customer satisfaction and fostered team member development.
Overview
10
10
years of professional experience
Work History
Youth Custodial Officer
Department of Justice
09.2024 - Current
- Responsible for the safety, security, care and wellbeing of young people in custody
- Worked with young people in challenging situations by diffusing and managing conflict on a daily basis.
- Engaged with young people, including those from Aboriginal or diverse cultural backgrounds.
- Demonstrated the ability to maintain the integrity of confidential information.
- Comprehensive understanding of working within legislative boundaries.
Online Department Manager
Coles Supermarkets
07.2022 - 09.2024
- Achieved customer satisfaction through attentive service, prompt conflict resolution, and continuous process improvements.
- Worked under pressure to meet deadlines by staying organised and optimizing processes.
- Operated online management systems.
- Trained team and provided ongoing opportunities for development,
Customer Service Supervisor
Coles Supermarkets
11.2014 - 07.2022
- Delivered friendly an depersonalised customer service.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
Como Secondary College
Perth, WA01-2019
Skills
- Security awareness
- current police check
- current first aid qualification (HLTAID009)
- Completed mental health first aid training
- Completed Gatekeeper suicide training
Timeline
Youth Custodial Officer
Department of Justice
09.2024 - Current
Online Department Manager
Coles Supermarkets
07.2022 - 09.2024
Customer Service Supervisor
Coles Supermarkets
11.2014 - 07.2022
High School Diploma -
Como Secondary College
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