Summary
Overview
Work History
Education
Skills
Volunteer Experiences Interests
Education Certificates
References
Timeline
Generic

CARYS BROOKING

Richmond,SA

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

8
8
years of professional experience

Work History

RETAIL CUSTOMER SERVICE OFFICER

AUSTRALIA POST
01.2021 - Current
  • Performing customer sales and service transactions
  • Managing high value transactions accurately (includes handling and processing cash, cheques, credit cards and EFTPOS)
  • Responsible for Armaguard secure financial collections
  • Stocktaking and reordering regularly
  • Checking staff rosters to ensure sufficient staff coverage at all times
  • Assisting with administrative duties
  • Custodian of keys to the post office for opening and closing the post office
  • Achievements: Rapidly promoted to opening and closing the store
  • Building rewarding relationships with customers by understanding their needs
  • Excellent online reviews for customer service.

FRONT OF HOUSE, WAITRESSING AND BAR SERVICE

YANKEES BURGER BAR
01.2020 - 01.2021
  • Manage food and drink orders and payments
  • Coordinate the kitchen-service flow of orders and monitor customer satisfaction
  • Prepare and serve alcoholic drinks including beer, wine, spirits and cocktails
  • Achievements: Responsibility for training of all new front of house staff
  • Mediation and resolution of problematic situations.

SANTALAND PHOTOGRAPHY

MYER ADELAIDE AND MARION
11.2020 - 12.2020
  • Technical photography skills to photograph children and families
  • Patience, concentration and attention to detail
  • Ability to work as part of team
  • Achievements: High rate of customer satisfaction
  • Reliable, conscientious, worked (very) long hours.

BOOST JUICE

ADELAIDE CENTRAL PLAZA AND HARBOUR TOWN
07.2019 - 02.2020
  • Be committed to and be able to demonstrate outstanding customer service including product knowledge
  • Ability to work efficiently in a calm and measured manner in a high volume, pressurised environment
  • Experience using point of sale systems
  • Working Achievements: Creating a Boost experience for every customer every single time
  • Ability to learn and acquire new skills quickly.

IGA SUPERMARKET (FORMERLY FOODLAND)

GOODWOOD
01.2016 - 01.2017
  • Customer service
  • Restock and replenish grocery items on shelves
  • Achievements: Ability to work unsupervised and as part of a team
  • Good customer relationship building skills.

Education

Business Management

University of Adelaide
Adelaide, SA
11.2026

International Baccalaureate Diploma -

Concordia College
Adelaide
10.2018

Skills

  • Able to work in a high volume, pressurised customer service environment
  • Good communication, verbal and written
  • Hard working and enthusiastic
  • Reliable and punctual
  • Able to work autonomously as well as part of a team
  • Friendly and confident dealing with people from a wide range of backgrounds
  • Technology savvy - using a wide range of technologies and equipment
  • Confident with cash handling and EFTPOS payment methods
  • Able and willing to accept additional responsibilities as required
  • Driver's Licence with reliable vehicle

Volunteer Experiences Interests

  • 2021-01-01, PRESENT, Volleyball Club Secretary, University of South Australia, Email and face to face interactions with members and potential members of the club, Leading trainings for the team/s, Financial management and responsibility of club memberships, Broadened appeal and increased membership and improved financial position of the club, Developed as a player as well as a coach
  • 2016-01-01, PRESENT, Animal Rescue and Carer, Northern Possum Rescue, Provide a safe environment for rescued or injured possums, Provide care and follow veterinary advice, Successful release of rehabilitated possums
  • Photography, Wood Working

Education Certificates

  • 2020, BACHELOR OF PHOTOGRAPHY - PHOTOGRAPHY STUDIES COLLEGE, MELB, LEAVE OF ABSENCE JULY 2021 DUE TO COVID19 AND SUBSEQUENTLY DISCONTINUED
  • 2019, BACHELOR OF LANGUAGES - UNIVERSITY OF ADELAIDE, First year completed, GPA 5.6
  • 2018, YEAR 12 - INTERNATIONAL BACCALAUREATE (IB) DIPLOMA - CONCORDIA COLLEGE, High Level (HL) in Chemistry, Physics, English and Psychology, Standard Level (SL) in French and Mathematics
  • 2020, National Police Check, Working with Children Check, RSA (Responsible Service of Alcohol)

References

  • SUSAN MAVRAKAKIS, MANAGER - AUSTRALIA POST, 0431 403 561
  • JILLIAN CHARLESWORTH, STRATEGIC PARTNERSHIP COORDINATOR - UNIVERSITY OF ADELAIDE, 0412791245

Timeline

RETAIL CUSTOMER SERVICE OFFICER

AUSTRALIA POST
01.2021 - Current

SANTALAND PHOTOGRAPHY

MYER ADELAIDE AND MARION
11.2020 - 12.2020

FRONT OF HOUSE, WAITRESSING AND BAR SERVICE

YANKEES BURGER BAR
01.2020 - 01.2021

BOOST JUICE

ADELAIDE CENTRAL PLAZA AND HARBOUR TOWN
07.2019 - 02.2020

IGA SUPERMARKET (FORMERLY FOODLAND)

GOODWOOD
01.2016 - 01.2017

Business Management

University of Adelaide

International Baccalaureate Diploma -

Concordia College

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