Casey Dunn
Lane Cove,Australia
Summary
As a recent Media and Communications graduate looking to kickstart their career, it would be a privilege to be considered to join this workplace. With qualities including a strong work ethic, great communication skills, time management and eagerness to learn. An enthusiastic, energetic person who would be an asset to any workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Office Coordinator
Hive PR Agency
09.2024 - Current
- Learning more about the day-to-day operations of a PR agency and gaining valuable knowledge from the team
- Building outreach lists, preparing and packing PR send-outs and contributing to team meetings
- Ensuring the maintenance of the office including answering external phone calls, emails and deliveries
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed
Customer Service Attendant
Gladesville RSL and Community Club
06.2018 - 07.2024
- Kept register accurate through correct payment and cash management practices
- Operating a bar making cocktails, and coffees, pouring beers, and making other drinks
- Working delivering drinks and fixing machine errors on a large poker machine floor, utilising my RSG knowledge where needed
- Training new staff members in all areas of the club
- Managing the receptionist area; taking phones calls, making bookings, and signing customers into the club
- Using my RSA knowledge whilst serving members with alcohol, managing intoxicated people
- Dealing with and resolving customer issues, and complaints in a calm, friendly manner
- Enhanced customer satisfaction by consistently providing prompt and courteous service
Marketing Intern
St Trinity Property Group
02.2023 - 06.2023
- Gained an understanding of content writing in the property industry, reviewing and contributing to articles on the St Trinity website
- Had hands-on experience creating and managing their many social media accounts, developing an understanding of their brand name and target audience
- Developed my skills in Canva to create reels, graphics, and carousels for their social posts
- Working closely with the marketing team in St Trinity allowed me to foster my communication and teamwork skills
- Gained insight into websites used in a marketing role such as Canva, WordPress, Excel spreadsheets, Google Analytics and Google Docs
Food and Beverage Attendant
About Life (Café and Whole-food Store)
03.2015 - 06.2018
- Produced food and drink products at a high level
- Had a calm and friendly manner when addressing and resolving customer issues and complaints
- Completed tasks in a high quality whilst working in a busy, fast-paced environment
- Helped train new staff members on the front of house systems
Food and Beverage Server
Unwritten Bookshop Café
01.2014 - 03.2015
- Built and developed customer service skills
- Improved teamwork working in a fast-paced environment
- Gained valuable experience in the hospitality industry
Education
Bachelor of Arts - Social Media and Public Relations
Macquarie University
Sydney 06-2023
Skills
- Microsoft Excel
- Microsoft Word
- Canva
- Outlook
- Office administration
- Time management
- Team collaboration
- Attention to detail
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Australian Barista Course
References
- Danni Star, Marketing + Duty Manager, Gladesville RSL, 0425 241 096
- Hamid Olyayani, Operations Manager + Temporary CEO, Gladesville RSL, 0421 717 964
Timeline
Administrative Office Coordinator
Hive PR Agency
09.2024 - Current
Marketing Intern
St Trinity Property Group
02.2023 - 06.2023
Customer Service Attendant
Gladesville RSL and Community Club
06.2018 - 07.2024
Food and Beverage Attendant
About Life (Café and Whole-food Store)
03.2015 - 06.2018
Food and Beverage Server
Unwritten Bookshop Café
01.2014 - 03.2015
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Australian Barista Course
Bachelor of Arts - Social Media and Public Relations
Macquarie University
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