Casey Kettle
Wauchope,NSW
Summary
Highly organised and people-focused Practice Manager with extensive experience in administration, employee support, customer service, and day-to-day business operations within a busy allied health environment. Skilled in coordinating recruitment, onboarding, staff scheduling, payroll support, policy administration, and maintaining confidential employee records while building positive working relationships across all levels of an organisation.
After gaining valuable leadership and operational experience, I am seeking to transition back into a dedicated Human Resources Assistant role, where I can focus on supporting employees, contributing to positive workplace culture, and assisting with the full employee lifecycle. I bring strong organisational skills, exceptional attention to detail, a proactive approach to problem-solving, and a genuine passion for helping people. I am eager to apply my practical management experience alongside my HR knowledge to provide reliable and professional support to a busy HR team.
Overview
17
17
years of professional experience
Work History
Practice Manager
Hastings Physiotherapy & Health
11.2022 - Current
- Lead front-of-house operations with exceptional patient service.
- Oversee clinic workflow, scheduling, and patient flow.
- Manage billing, payments, and record accuracy.
- Coordinated staff schedules and patient appointments efficiently.
- Resolved escalated customer service issues promptly while ensuring professionalism and patient satisfaction.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Developed and maintained strategic relationships with local healthcare providers to facilitate patient referrals.
- Support operational improvements.
Senior Medical Receptionist
Wauchope Quality Healthcare
11.2020 - 10.2022
- Manage patient intake, documentation, and billing.
- Managed patient intake, documentation, and billing to ensure accurate records and timely processing.
- Oversaw reception functions and supported clinical staff to maintain smooth operations and enhance patient experience.
- Ensured compliance with healthcare regulations to uphold safety and quality standards. and service standards.
- Deliver high-level customer service in a busy medical environment.
- Answered incoming calls, responded to inquiries, and directed calls to appropriate personnel to facilitate effective communication.
- Maintain compliance and service standards.
- Processed referrals from primary care physicians to specialists.
Clinical Support Officer
Bundaleer Care Services
Wauchope, NSW
01.2010 - 10.2020
- Facilitated the recruitment process by conducting job interviews and background checks.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Reviewed resumes submitted by applicants for open positions and conducted initial screenings.
- Conducted reference checks for prospective employees.
- Supported onboarding activities by preparing orientation materials for new hires.
- Assisted in payroll processing by compiling hours worked and verifying information.
- Provided administrative support to the HR department, including document preparation and calendar management.
Retail Assistant
Big W
01.2010 - 12.2010
- Delivered exceptional customer service.
- Managed POS operations and returns.
- Maintained store presentation.
Education
Certificate IV - Frontline Management
TAFE
Certificate III - Business Administration
Novaskill
Certificate II - Business
Novaskill
Skills
- Practice & Clinic Management
- Patient experience management
- Medical Billing & Compliance
- Process improvement
- Team management
- Recruitment & Onboarding
- Rostering & Staff Scheduling
- Administrative skills
- Business administration
- Software applications
- New hire orientation
- Exceptional Customer Service
Timeline
Practice Manager
Hastings Physiotherapy & Health
11.2022 - Current
Senior Medical Receptionist
Wauchope Quality Healthcare
11.2020 - 10.2022
Clinical Support Officer
Bundaleer Care Services
01.2010 - 10.2020
Retail Assistant
Big W
01.2010 - 12.2010
Certificate IV - Frontline Management
TAFE
Certificate III - Business Administration
Novaskill
Certificate II - Business
Novaskill