Casey Ruyg
Leederville,WA
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing busy venues and unexpected situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manger
Indian Ocean Hotel
11.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented new procedures and policies to improve operational productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Light Motor Vehicle Mechanic
CARCO
06.2022 - 12.2022
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Barista
Kombi Nation Co
01.2020 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Automotive Dismantler
Tony's Auto Wreckers
01.2022 - 06.2022
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Retained accurate records of purchases, titles and sales.
Bartender
The Elford
09.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
The Glassy Junction
06.2021 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
Delivery Driver
Crust Pizzeria
04.2021 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver
Domino's Pizza
01.2020 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Certificate II - Heavy Vehicle Service
South Metropolitan TAFE
Thornlie, WA11.2021
High School Diploma -
Swan Valley Anglican Community School
Aveley, WA10.2020
Skills
- Corrective Actions
- Verbal and Written Communication
- POS Inventory System Operation
- Cleaning and Sanitizing
- Customer Relations
- Conflict Resolution
- Customer Assistance
Certification
RSA
Approved mangers red card
Hobbies
Social basketball and coaching.
Working on my cars.
Timeline
Light Motor Vehicle Mechanic
CARCO
06.2022 - 12.2022
Automotive Dismantler
Tony's Auto Wreckers
01.2022 - 06.2022
Duty Manger
Indian Ocean Hotel
11.2021 - Current
Bartender
The Elford
09.2021 - 12.2021
Bartender
The Glassy Junction
06.2021 - 09.2021
Delivery Driver
Crust Pizzeria
04.2021 - 08.2021
Barista
Kombi Nation Co
01.2020 - 12.2022
Delivery Driver
Domino's Pizza
01.2020 - 10.2020
Certificate II - Heavy Vehicle Service
South Metropolitan TAFE
High School Diploma -
Swan Valley Anglican Community School
RSA
Approved mangers red card
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