Casper MUZUVA
Bonython ,ACT
Summary
Accomplished and result-driven professional with highly developed analytical skills and 14+ years of experience in team leadership, administration, management, tenancy coordination, financial accounting, customer service, mental health, and disability support services. Demonstrated expertise in project management, relationship building, policy development, and stakeholder management across profit and not-for-profit sectors. Promoted to manager in record time due to outstanding performance in last role. Reduced company debt from 6% to less than 1.5% within 6 months, streamlined tasks, and introduced efficient and innovative ways of working. Consistently meets deadlines, delivers outstanding results, and reduces costs. Seeking new position to undertake fresh challenges and make valuable contributions.
Overview
28
28
years of professional experience
Work History
Administration Coordinator
Retail Property Professionals (Retpro) Group/ MA Financial
09.2023 - Current
- Assist the Administration Manager in rent roll processes and financial administration
- Manage tenant correspondence, debtor management, and compliance tracking
- Coordinate staff meetings, record minutes, and distribute updates
- Ensure seamless office operations, including reception and customer service support
- Implement policies and procedures to optimize workflow efficiency
- Collect monthly rent, track arrears, and reconcile financial records
- Process invoices, create purchase orders, and oversee expenditure tracking
- Assist in budget preparation and financial reporting for development and operations
- Manage Capex expenditure and liaise with the Development Manager on budgets
- Support lease audits, including General Ledger Account (GLA) reconciliation
- Coordinate maintenance and facility upgrades to meet stakeholder needs
- Track operational expenses and ensure timely purchase order processing
- Oversee tenancy delivery and design tracking, ensuring compliance with landlord requirements
- Ensure WH&S procedures are implemented, and risk assessments are conducted
- Report incidents and health and safety concerns to management
Senior Support Staff; Residential Services Manager; Team Leader
Valmar Support Services & WellCare Australia
07.2011 - 09.2023
- Recruit, onboard, and induct new staff and participants
- Conduct monthly staff and stakeholder meetings
- Engage and negotiate with internal and external stakeholders, including government agencies
- Develop and maintain policies, procedures, and best practices to enhance service delivery
- Provide training, upskilling, and performance management for staff
- Oversee staff payroll, verify timesheets, and approve budgets
- Ensure accurate financial reporting, reconciliations, and expenditure tracking
- Monitor funding allocations and financial compliance
- Ensure compliance with the National Disability Insurance Scheme (NDIS) standards
- Conduct risk assessments, maintain documentation, and provide reports
- Develop and implement Person-Centered Plans (PCPs) in collaboration with clients
- Oversee facility management, including maintenance and safety compliance
- Coordinate medical appointments, holidays, and recreational activities for clients
Customer Advisor
National Australian Bank (NAB)
10.2012 - 10.2014
- Provide customer service and resolve client inquiries
- Process financial transactions, including deposits, withdrawals, and transfers
- Promote financial products such as loans, mortgages, and credit cards
- Maintain balanced cash drawers and ensure account accuracy
- Prepare financial reports and assist with compliance checks
School Manager
LETE Heights School
01.2006 - 12.2008
- Recruit, train, and supervise teaching staff
- Organize and moderate training workshops and school meetings
- Develop policies and procedures to streamline school operations
- Oversee student enrolment, advertising, and stakeholder engagement
- Forecast, budget, and manage school payroll
- Maintain financial records, bookkeeping, and banking functions
- Process accounts payable and receivables
Assistant Director and Projects Manager
Morris Cerullo World Evangelism
01.1997 - 12.2004
- Oversee daily office operations and delegate tasks to staff
- Plan, organize, and run large-scale conferences locally and internationally
- Conduct staff meetings, moderate training workshops, and develop stakeholder relationships
- Forecast budgets, process payroll, and manage financial reporting
- Oversee bookkeeping, banking, and compliance with financial policies
- Monitor and process accounts payable and receivables
- Manage international projects across Botswana, Zambia, Tanzania, Zimbabwe, South Africa, Indonesia, and India
- Develop and implement project strategies to enhance efficiency and outreach
Education
Diploma - Real Estate
Leverage Academy Group
Online/Castle Hill, NSW01.2025
Certificate III & IV - Community Service - Disability
NSW TAFE
Sydney01.2013
Advanced Diploma - Accounting
Canberra Institute of Technology (CIT)
Canberra01.2011
Bachelor Of Arts -
Triune University
Indiana2006
Skills
- Leadership & Team Management
- Financial Accounting & Budgeting
- Administration & Office Management
- Strategic Planning & Policy Development
- Stakeholder & Relationship Management
- Problem-Solving & Decision-Making
- Communication & Negotiation
- Risk Management & Compliance
- WH&S & Workplace Compliance
- IT Proficiency: Microsoft Office Suite, MYOB, Yardi
Accomplishments
- LETE Heights School, 2006, Achieved the highest student enrolment in the city within the first year of operation. Recognized as the Best and Most Impactful Employee of the Year.
- Valmar Support Services, 2011-2023, Rapid career progression from Senior Support Officer to Service Manager within two years due to outstanding performance.
Timeline
Administration Coordinator
Retail Property Professionals (Retpro) Group/ MA Financial
09.2023 - Current
Customer Advisor
National Australian Bank (NAB)
10.2012 - 10.2014
Senior Support Staff; Residential Services Manager; Team Leader
Valmar Support Services & WellCare Australia
07.2011 - 09.2023
School Manager
LETE Heights School
01.2006 - 12.2008
Assistant Director and Projects Manager
Morris Cerullo World Evangelism
01.1997 - 12.2004
Diploma - Real Estate
Leverage Academy Group
Certificate III & IV - Community Service - Disability
NSW TAFE
Advanced Diploma - Accounting
Canberra Institute of Technology (CIT)
Bachelor Of Arts -
Triune University
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