Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Cassandra Draper

Cassandra Draper

Melbourne,VIC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Night Fill/ Secret Shopper

Woolworths Group
09.2019 - 02.2021
  • Increased store cleanliness standards by noting any discrepancies in maintenance or sanitation efforts during visits.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Paid attention to detail while completing assignments.

Team Member

Coles Supermarket
02.2013 - 02.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.

Bar Waiter

Perths Best Girls
04.2010 - 02.2012
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.

All Rounder

Deep Waters Point Cafe
02.2009 - 02.2012
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Counter Server and Warehouse Worker

Lombards The Paper People
05.2008 - 01.2011
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

Diploma In Tourism And Hotel Management -

ACAE
Perth, WA

Year 11 -

Sevenoaks Senior College
Cannington, WA
11.2006

Skills

  • Microsoft Word
  • Conflict Resolution
  • Customer Relations
  • Computer Skills
  • Customer Service
  • Active Listening
  • Multitasking
  • Problem Resolution

Certification

White card

Covid cleansing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Night Fill/ Secret Shopper

Woolworths Group
09.2019 - 02.2021

Team Member

Coles Supermarket
02.2013 - 02.2016

Bar Waiter

Perths Best Girls
04.2010 - 02.2012

All Rounder

Deep Waters Point Cafe
02.2009 - 02.2012

Counter Server and Warehouse Worker

Lombards The Paper People
05.2008 - 01.2011

Diploma In Tourism And Hotel Management -

ACAE

Year 11 -

Sevenoaks Senior College

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Cassandra Draper