Cassandra KELLY
Hillside,VIC
Summary
A Protective Services Officer focused on enhancing safety and trust within Victoria Police. Always striving to strengthen customer service and teamwork, significantly improving community rapport and situational awareness. Demonstrated adaptability and excellent communication, ensuring swift responses in critical situations. Skilled in both conflict resolution and effective time management, achieving notable improvements in public safety protocols, policies and procedures.
Overview
12
12
years of professional experience
Work History
Protective Services Officer
Victoria Police
06.2018 - Current
- Proactively patrol the train platform, car park and surroundings
- Built and maintained rapport with commuters, stakeholders and the community to increase safety and trust of the station and public transport system
- Commitment to work shifts outside the normal working hours, including weekends
- Streamlined communication with colleagues, commuters and the wider community ensuring quick response times during critical situations
- Improved overall situational awareness through extensive knowledge and general surroundings in order to respond effectively
- Act in accordance with relevant policies and procedures
Education Assistant
Department Of Education
01.2014 - 06.2018
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment
- Participated in ongoing professional development opportunities, staying current on the latest teaching strategies and tools available to enhance student success
- Monitored student classroom and outdoors activities to promote student safety
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
Swim Instructor
Brimbank City Council
08.2012 - Current
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within the program framework
- Enhanced lifetime skills around water
Swim Supervisor
Kingswim
02.2012 - 09.2018
- Enhanced swimmer safety by implementing rigorous pool monitoring and supervision protocols
- Strengthened customer satisfaction by addressing concerns promptly and providing effective solutions
- Ensured compliance with facility policies and regulations, conducting regular audits of staff performance and equipment maintenance
- Committed to safety and a zero harm environment
Skills
- Customer Service focused
- Teamwork and Collaboration
- Excellent Communication
- Honest and Dependable
- Adaptable and Flexible
- Time Management
- Committed
- Stress Tolerance
Timeline
Protective Services Officer
Victoria Police
06.2018 - Current
Education Assistant
Department Of Education
01.2014 - 06.2018
Swim Instructor
Brimbank City Council
08.2012 - Current
Swim Supervisor
Kingswim
02.2012 - 09.2018
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