Cassandra Mayes
Brisbane,QLD
Summary
Dynamic Support Practitioner with Churches of Christ Care, skilled in crisis intervention and client advocacy. Proven ability to develop individualised care plans and foster positive relationships, ensuring compliance and safety. Adept at documentation management and conflict resolution, effectively supporting children and families through challenging situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Practitioner
Churches of Christ Care
Brisbane, Queensland
05.2014 - Current
- Provided therapeutic crisis intervention support during emergency situations and challenges.
- Developed individualised Care Arrangement Support Plans to address unique needs of each child within the placement.
- Conducted comprehensive carer assessments for potential and ongoing kinship carers.
- Coordinated services with social workers, therapists, and community organisations.
- Provided emotional support to children and families navigating the child protection system.
- Documented case notes and maintained accurate records in the agency database in accordance with agency policies and procedures.
- Advocated for clients' and carers' needs during placement reviews.
- Assessed and evaluated the ongoing needs of kinship carer families.
- Collaborated with community partners to provide additional support services for clients' needs, such as housing assistance and transition-from-care assistance.
- Conducted home visits to assess the safety and well-being of children in kinship placements.
- Encouraged positive communication between biological parents and kinship carers, in order to promote a healthy environment for children.
- Monitored the progress of kinship care cases, and reported any changes to supervisors.
- Advocated on behalf of carers and clients in order to obtain necessary resources or services from outside organisations or government agencies.
Residential Youth Worker
Churches of Christ Care
Brisbane, Queensland
10.2009 - 05.2014
- Facilitated daily activities for young people in a residential home.
- Provided emotional support and guidance to young people during challenging situations.
- Coordinated recreational programs to promote teamwork and social skills among young people.
- Maintained accurate documentation of daily interactions and incidents with young people.
- Ensured compliance with safety regulations and organisational policies in the residential home.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Maintained a safe environment by enforcing rules and regulations.
- Managed the medication administration process for young people according to medical professionals' instructions.
- Worked closely with local schools to provide special accommodations related to academics, or extracurricular activities, for students living within the residential home.
- Promoted healthy lifestyle choices among young people through education about nutrition, exercise, and substance abuse prevention strategies.
- Developed positive relationships with young people through open communication, trust-building, and role modelling.
- Assisted in crisis management situations involving suicidal ideations, or other dangerous behaviours.
- Modelled positive behaviour for young people by providing leadership and positive interactions.
Education
Bachelor of Criminology And Criminal Justice -
Griffith University
QLD11-2015
Diploma of Youth Work -
Tafe Queensland
QLD 11-2007
Skills
- Crisis intervention
- Client advocacy
- Documentation management
- Compliance monitoring
- Conflict resolution
- Problem solving
- Time management
- Relationship building
- Excellent communication
- Multitasking
- MS office
- Active listening
- Cultural competency
- Compassionate and empathetic
Certification
- Trained in Therapeutic Crisis Intervention for Families (TCIF)
- Trained in the Sanctuary model
- Completed the introduction to QLD human rights training
- Completed recognise and respond appropriately to domestic and family violence training
- Completed car seat training through KidSafe
- Current LCS check
- Current Australian drivers license
- Valid blue card
References
References available upon request.
Timeline
Support Practitioner
Churches of Christ Care
05.2014 - Current
Residential Youth Worker
Churches of Christ Care
10.2009 - 05.2014
Bachelor of Criminology And Criminal Justice -
Griffith University
Diploma of Youth Work -
Tafe Queensland
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