Frank Reitsma
Darley,Australia
Summary
Passionate and results-driven Behaviour Support Practitioner with a Bachelor of Psychological Science. Specialized in developing and implementing Comprehensive and Interim Behaviour Support Plans, conducting Functional Behaviour Assessments, and managing Restrictive Practices within the NDIS framework. Skilled in stakeholder engagement, interdisciplinary collaboration, and delivering quality, ethical care. Committed to advocating for individuals and fostering positive outcomes through innovative and evidence-based practices.
Overview
30
30
years of professional experience
Work History
Behaviour Support Practitioner - Core
Everyday Independence
Melton, Victoria
10.2024 - Current
- Developed and implemented bespoke Comprehensive Behaviour Support Plans (CBSPs) and Interim Behaviour Support Plans (IBSPs) to address individual client needs.
- Conducted Functional Behaviour Assessments (FBAs) to identify and analyze environmental factors contributing to clients' symptoms and formulated actionable intervention strategies.
- Applied evidence-based therapeutic techniques, including Cognitive-Behavioral Therapy (CBT) and mindfulness practices, to support clients during sessions.
- Identified and managed Restrictive Practices in full compliance with NDIS guidelines, ensuring ethical and safe client care.
- Collaborated with multidisciplinary teams, educational institutions, probation officers, psychiatrists, and other relevant professionals to ensure an integrated and cohesive approach to client treatment and support.
- Provided psycho-education on essential topics such as stress management, anger management, and parenting skills, enhancing clients' understanding and self-management capabilities.
- Facilitated the development of clients' coping mechanisms to effectively manage symptoms of mental illness and emotional distress.
- Delivered psychotherapy services to individuals, couples, and families, tailored to their specific therapeutic needs.
- Monitored and tracked client progress throughout the therapeutic process, evaluating goals set in treatment plans and adjusting interventions as necessary.
- Completed detailed and precise documentation of therapy sessions, client notes, and professional recommendations to support ongoing therapeutic processes.
- Engaged in interdisciplinary case reviews with clinical teams to assess and discuss client progress and treatment outcomes.
- Adhered strictly to ethical standards outlined by professional organizations, such as the APA and ACA.
- Collected and synthesized information for psychological diagnosis referrals, aligning with DSM-5 criteria, through thorough interviews, observations, and surveys of NDIS participants.
- Developed individualized treatment plans by assessing clients' goals, mental health status, and practical conditions to ensure targeted and effective interventions.
- Facilitated communication with families in cases where clients lacked the capability for self-advocacy, ensuring their needs and preferences were adequately represented.
Consultant
YTF Consulting
Darley, Australia
02.2024 - Current
- Delivered customized ISO IMS solutions for clients
- Increased efficiency through process improvement & data analysis
- Enhanced service delivery via customer feedback analysis
- Consulted on ISO IMS implementation
Full time parent
09.2023 - 02.2024
- Led online support groups for stay-at-home dads and first-time fathers focusing on parenting skills, child development, and mental health
Project Manager / Lead (VPS6) Contractor
Environmental Protection Authority (EPA)
05.2023 - 09.2023
- Spearheaded statewide roll-out of EPA uniforms
- Streamlined EPA operations with SharePoint tool for budgeting, expenses, and inventory (built with Excel, Forms, Power Automate)
- Developed user guides and online training for staff
- Built interactive BI data visualization tool in SharePoint
Contract Administrator (VPS4.2) Contract
Department of Justice and Community Safety (DJCS)
07.2022 - 01.2023
- Managed remote healthcare contracts for public prisons, including meetings, invoicing, and budgets.
- Administered the electronic document system (TRIM) and conducted analyses of contractor agreements.
- Built strong relationships with vendors and internal teams, facilitating effective collaboration and compliance.
- Set and aligned departmental goals with broader organizational strategies for enhanced efficiency.
Operations Coordinator Contract
COVID-19 Quarantine Victoria (CQV)
Melbourne, Australia
09.2020 - 04.2022
- Elevated resident experience (concerns, transitions, quarantine)
- Led operations team (staff management, service efficiency)
- Fostered positive work culture (training, mentoring)
- Streamlined processes (operational improvements, data analysis)
- Demonstrated leadership by acting up into senior management roles
Project Officer Contract
Department of Justice and Community Safety (DJCS)
Melbourne, Australia
01.2019 - 12.2019
- Led cross-departmental project resource allocation and execution
- Facilitated project team meetings (progress, challenges, action items)
- Managed project time-lines, milestones, and resource constraints
- Adapted to project changes and ensured action item completion
- Optimized project performance through work-flow & process improvement
Youth Justice Officer
Department of Justice and Community Safety (DJCS)
Parkville & Malmsbury, Australia
09.2014 - 12.2016
- Facilitated the development of healthy habits, goal setting, and leadership skills in youth through individual counseling and group workshops.
- Collaborated with multidisciplinary professionals to champion youth development, utilizing activities and mentoring to promote growth.
- Ensured client safety and connected them to necessary resources by managing security, resolving conflicts, and making appropriate referrals.
- Promoted positive behavioral change by recognizing milestones and celebrating client successes.
- Maintained composure under high-pressure situations, demonstrating resilience and professionalism.
- Conducted initial assessments and thorough evaluations of clients' behaviors, ensuring accurate and comprehensive documentation.
- Managed crisis interventions, including restrictive practices, ensuring ethical compliance and client safety.
- Assumed leadership roles, coordinating unit and team activities, and providing supervision and support to colleagues
Victorian Prisoner Transport Officer
G4S Custodial Services
Victoria, Australia
01.2014 - 12.2014
- Securely transported prisoners (court, medical, inter-prison and Police jail cell transfers)
- Utilized restraints (protocols)
- Maintained records & property
- Coordinated with law enforcement & ensured safety adherence
- Managed prisoner movement & handled warrants/property
Senior Custodial Security Officer
G4S Custodial Services
Victoria, Australia
01.2013 - 12.2013
- Led team & implemented G4S QA system (ISO 9001)
- Optimized operations (efficiencies, records, audits)
- Enhanced service (training, client inquiries)
- Acted up into an operations Manager position as required
- Conducted X-ray, physical searches, metal & trace detection
Various, Inc.: MIP PFSO, TL ESO, Snr. MSG, Site Mgr.
Diamond Protection
NSW and Victoria, Australia
01.1995 - 12.2012
- Led security and emergency response teams, overseeing activities, supervision, and policy compliance.
- Managed emergencies, including risk assessment, mitigation, and fire/rescue/first aid operations.
- Ensured safety and preparedness through inspections, training, plans, drills, and risk assessments.
- Supervised staff and managed security for events and contracts, ensuring efficiency and adherence to standards.
- Effectively communicated with contractors and subcontractors to maintain quality control and safety compliance.
Operations Manager Emergency & Security Services
Diamond Protection
, Australia
01.2002 - 12.2008
- Managed 100+ emergency & security personnel (officers & managers) across 2 states
- Delivered customized emergency response & security services
- Managed tenders for security & emergency service contracts
- Reported & discussed contracts with company Directors
- Managed ISO:9001 & VoC initiatives
Education
Bachelor's - Psychology
Australian College of Applied Psychology (ACAP)
Melbourne, VIC02.2022
Certificate - Human Resource Essentials
Swinburne University
Melbourne, VIC01.2021
VCE - Victorian Certificate of Education
Leongatha Secondary College
Leongatha, VIC01-1993
Certificate - Law Enforcement, Port Facility Security Officer & Ship Security Officer (ISPIS), Fire Fighting, High Angled Rescue, Confined Space Rescue, Pool Lifeguard, Certificate 2 & 3 in Security Operations (inc. Cash in Transit, Armed Guard & Bodyguard)
Various
Skills
Behaviour Support Practitioner (BSP) Specific Skills:
- Comprehensive behaviour support planning
- Functional behaviour assessments
- Treatment plan development
- Cognitive-behavioral therapy
- Psychoeducation delivery
- Client progress tracking
- Ethical compliance
- Interdisciplinary collaboration
- Crisis intervention
- Process improvement
- Relationship management
- Treatment administration
- Patient interviewing
- Coordinating referrals
- Therapeutic interventions
- Quality improvement
- Restrictive Practices management
General Skills:
- Effective interpersonal skills
- Stakeholder engagement
- Team leadership
- Analytical and critical thinking
- Creative problem solving
- Planner and organized
- Resourceful
- Driven and motivated
- Empathetic and culturally aware
- Resilient and determined
- Decisive and proactive
- Accountable and honest
- Open-minded
- Conscientious
- Assertive
- Attentive
Languages
English
Native/ Bilingual
Afrikaans
Elementary
Dutch
Professional
Timeline
Behaviour Support Practitioner - Core
Everyday Independence
10.2024 - Current
Consultant
YTF Consulting
02.2024 - Current
Full time parent
09.2023 - 02.2024
Project Manager / Lead (VPS6) Contractor
Environmental Protection Authority (EPA)
05.2023 - 09.2023
Contract Administrator (VPS4.2) Contract
Department of Justice and Community Safety (DJCS)
07.2022 - 01.2023
Operations Coordinator Contract
COVID-19 Quarantine Victoria (CQV)
09.2020 - 04.2022
Project Officer Contract
Department of Justice and Community Safety (DJCS)
01.2019 - 12.2019
Youth Justice Officer
Department of Justice and Community Safety (DJCS)
09.2014 - 12.2016
Victorian Prisoner Transport Officer
G4S Custodial Services
01.2014 - 12.2014
Senior Custodial Security Officer
G4S Custodial Services
01.2013 - 12.2013
Operations Manager Emergency & Security Services
Diamond Protection
01.2002 - 12.2008
Various, Inc.: MIP PFSO, TL ESO, Snr. MSG, Site Mgr.
Diamond Protection
01.1995 - 12.2012
Bachelor's - Psychology
Australian College of Applied Psychology (ACAP)
Certificate - Human Resource Essentials
Swinburne University
VCE - Victorian Certificate of Education
Leongatha Secondary College
Certificate - Law Enforcement, Port Facility Security Officer & Ship Security Officer (ISPIS), Fire Fighting, High Angled Rescue, Confined Space Rescue, Pool Lifeguard, Certificate 2 & 3 in Security Operations (inc. Cash in Transit, Armed Guard & Bodyguard)
Various
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