Summary
Overview
Work History
Education
Skills
Training
References
Certificates And Clearances
Timeline
Generic
CASSANDRA OLDS

CASSANDRA OLDS

Largs North,Australia

Summary

Youth Worker with extensive experience in residential care and educational environments, dedicated to fostering safe and supportive spaces for young individuals. Proficient in clinical management and effective team collaboration, consistently driving positive outcomes. Known for reliability and adaptability, bringing energy and empathy to every interaction.

Overview

10
10
years of professional experience

Work History

Boarding Supervisor

Wilderness School
03.2025 - Current
  • Supervised daily routines of students, prioritizing safety and wellbeing consistently.
  • Delivered emotional and social support, creating a nurturing living environment.
  • Supported academic success by assisting with homework and scheduling study sessions.
  • Promoted respect through effective behavior management and rule enforcement.
  • Communicated regularly with parents, teachers, and staff about student issues.
  • Responded promptly to medical or behavioral emergencies as required.
  • Organised extracurricular activities to enrich student experiences outside academics.
  • Ensured cleanliness and safety in boarding facilities through diligent management.

Therapeutic Youth Worker (Residential Care)

Uniting Communities
09.2023 - 04.2025
  • Delivered guidance and emotional support to empower youth in overcoming challenges.
  • Developed tailored care plans and daily routines to enhance individual growth.
  • Managed daily budgets and key performance indicators for optimal operational efficiency.
  • Collaborated with a multidisciplinary team to promote a cohesive care environment.
  • Applied crisis intervention techniques and Therapeutic Crisis Intervention training to achieve positive outcomes.
  • Maintained records of interactions and progress using CS Net case note system.
  • Supported youth in achieving personal goals, cultivating independence and self-esteem.

Clinic Manager - Senior Therapist

SILK Laser Clinics
01.2016 - 01.2021
  • Recruited, inducted, and trained new staff.
  • Mentored a team through protocol changes.
  • Built and maintained strong client relationships.
  • Completed end-of-day procedures including EFTPOS refunds and banking.
  • Managed staff payroll and created monthly rosters for various staff types.
  • Solved client issues with empathy and effective problem-solving skills.
  • Conducted regular staff meetings and training sessions to ensure protocol adherence.
  • Oversaw clinic audits and managed stock-taking activities.

Education

Certificate IV - Community Services

GENU TRAINING
01.2024

Certificate III - Community Services

TAFE
Adelaide
01.2023

Diploma - Community Services (Case Management)

AWT

Skills

  • Team leadership
  • Project coordination
  • Strong written communication
  • Analytical problem-solving
  • Mediation skills
  • Strategic decision making
  • Emotional intelligence
  • Crisis intervention
  • Team collaboration

Training

  • Lifeline Training, Uniting Communities, 01/2024
  • Three Pillars Training, 11/2024
  • TCI Training, Completed

References

Available on request

Certificates And Clearances

  • WWC
  • RRHAN
  • Safe Environments
  • Current Police Check
  • Physiological Assessment
  • NDIS Worker Certificate
  • NDIS modules Completed
  • First Aid & CPR

Timeline

Boarding Supervisor

Wilderness School
03.2025 - Current

Therapeutic Youth Worker (Residential Care)

Uniting Communities
09.2023 - 04.2025

Clinic Manager - Senior Therapist

SILK Laser Clinics
01.2016 - 01.2021

Certificate IV - Community Services

GENU TRAINING

Certificate III - Community Services

TAFE

Diploma - Community Services (Case Management)

AWT

Similar Profiles

CREATE PROFILE
CASSANDRA OLDS