Cassandra Olds
Largs Bay,SA
Summary
Experienced professional in clinic management and youth work with strong leadership and administration skills. Versatile background in team management and youth residential care. Eager to contribute expertise in a team environment. Proven track record of creating positive and inclusive environments. Skilled in therapeutic crisis intervention and team collaboration. Demonstrates reliability and flexibility consistently.
Overview
10
10
years of professional experience
Work History
Boarding Supervisor
Wilderness School
03.2025 - Current
- Student Supervision – Oversee students’ daily routines, ensuring their safety and well-being.
- Pastoral Care – Provide emotional and social support to students, fostering a positive living environment.
- Academic Support – Assist students with homework and study schedules.
- Behavior Management – Enforce rules and discipline while promoting a respectful community.
- Communication – Liaise with parents, teachers, and staff regarding student progress and concerns.
- Emergency Response– Handle medical or behavioral emergencies effectively.
- Activity Coordination – Organise extracurricular activities and outings.
- House Management– Ensure boarding facilities are clean, safe, and well-maintained.
- Administrative Duties – Maintain records, reports, and documentation related to students and boarding operations.
Therapeutic Youth Worker (Residential Care)
Uniting Communities
09.2023 - 04.2025
- Delivered transformative guidance and emotional support, empowering youth to successfully navigate challenges.
- Developed and implemented tailored care plans and daily routines to enhance individual growth.
- Managed daily house budgets and key performance indicators (KPIs) for optimal operational efficiency.
- Facilitated dynamic activities and group sessions, fostering social skills and personal development.
- Collaborated seamlessly with a multidisciplinary team, promoting a cohesive and supportive care environment.
- Applied advanced crisis intervention techniques and Therapeutic Crisis Intervention (TCI) training to achieve positive outcomes during crises.
- Maintained meticulous records of interactions and progress using the CS Net case note system.
- Set and supported youth in achieving personal goals, cultivating independence and self-esteem.
- Engaged in professional development through CTM meetings with DCP, phone screenings, chaired team meetings, and relevant training programs (Three Pillars, TCI, Lifeline T).
Clinic Manager - Senior Therapist
SILK Laser Clinics
01.2016 - 01.2021
- Recruited, inducted, and trained new staff.
- Mentored a team through protocol changes.
- Built and maintained strong client relationships.
- Completed end-of-day procedures including EFTPOS refunds and banking.
- Managed staff payroll and created monthly rosters for various staff types.
- Solved client issues with empathy and effective problem-solving skills.
- Conducted regular staff meetings and training sessions to ensure protocol adherence.
- Oversaw clinic audits and managed stock-taking activities.
Education
Certificate III - Community Services
TAFE
01.2023
Diploma - Community Services (Case Management)
AWT
Certificate IV - Community Services
GENU TRAINING
01.2024
Skills
- Team leadership
- Project coordination
- Strong written communication
- Analytical problem-solving
- Mediation skills
- Strategic decision making
Training
- LIFELINE TRAINING UNITING COMMUNITES JAN 2024
- THREE PILLARS TRAINING NOV 2024
- TCI Training completed
Certificates & Clearances
WWC
RRHAN
Safe Environments
Current Police Check
Physiological Assessment
NDIS Worker Certificate
NDIS modules Completed
First Aid & CPR
Timeline
Boarding Supervisor
Wilderness School
03.2025 - Current
Therapeutic Youth Worker (Residential Care)
Uniting Communities
09.2023 - 04.2025
Clinic Manager - Senior Therapist
SILK Laser Clinics
01.2016 - 01.2021
Diploma - Community Services (Case Management)
AWT
Certificate IV - Community Services
GENU TRAINING
Certificate III - Community Services
TAFE
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