Cassandra Sullivan
Bacchus Marsh,VIC
Summary
Customer-focused professional with a strong background in retail and administrative functions, adept at managing staffing and operational tasks to enhance service delivery. Experienced in resolving customer issues and implementing strategies for improved efficiency and compliance. Passionate about leveraging diverse skills to create a positive customer experience.
Overview
23
23
years of professional experience
Work History
Retail Coordinator
UFS Healthcare
2024.09 - 2026.06
- Assisted customers on the floor while ensuring stock maintenance and store presentation.
- Managed staffing responsibilities, including rosters, vacancies, hiring, training, and performance reviews.
- Resolved customer complaints and concerns by collaborating with upper management and other UFS stores to enhance service quality.
- Conducted staff and manager meetings to address wellbeing and ongoing development.
- Maintained stock through stocktaking, ordering, returns, and collaboration with warehouses and suppliers.
- Oversaw administration tasks including rostering with UKG software and managing sales and purchase orders, streamlining operations for better efficiency.
- Handled dispensary duties including customer file maintenance, script processing, and communication with healthcare providers.
- Implemented QCPP requirements through OH&S meetings, ensuring compliance with pharmacy guidelines and improving operational standards.
Pharmacy Assistant
UFS Healthcare
2022.01 - 2024.09
- Assisted customers in receiving medications through scripts in and out processes, facilitating timely access to necessary treatments.
- Demonstrated strong product knowledge in pharmaceutical offerings to advise customers effectively.
- Liaised with pharmacists to ensure safe and effective customer care.
- Answered incoming calls, providing expert advice on products and services to enhance customer satisfaction.
- Restocked shelves with pharmaceuticals and related supplies, ensuring optimal inventory levels for customer access.
- Received product orders to ensure timely availability of stock.
- Took blood pressure readings to support customer health assessments.
- Specialized in diabetes products, NDSS, disability aids, first aid, and injury recovery solutions.
Retail Administrative Associate
DMT International
2019.01 - 2021.12
- Managed eBay, Amazon, Facebook, and own website, creating product listings with optimized wording, photography, and pricing to enhance visibility and sales
- Maintained competitive product visibility in search results on eBay, Amazon, Facebook, and own website, driving customer engagement and interest
- Communicated with customers through phone, email, eBay, Amazon, and Facebook, ensuring prompt responses and enhancing customer satisfaction
- Conducting appropriate market analysis to understand consumer trends and consumer behaviour
- Facilitated communication with courier companies and Australia Post to streamline product delivery processes.
- Proficient in using Canva, Inkfrog, Neato and eBay.
Administrative Assistant
Somerville Community House
2015.01 - 2018.12
- Processed payments and managed class bookings efficiently.
- Coordinated payment schedules for classes and programs to enhance operational efficiency.
- Executed end-of-day cash reconciliation to ensure financial accuracy and accountability.
- Liaised with class tutors to ensure effective communication and support.
- Handled phone calls and inquiries, providing prompt assistance to participants.
- Promoted community house via Facebook page and created newsletters for wider outreach.
Acupuncture Practitioner
Meridian Soul Acupuncture
2011.01 - 2014.12
- Developed holistic treatment plans in collaboration with practitioners across related services to enhance client outcomes.
- Established rapport and maintained ongoing relationships with clientele for enhanced service delivery.
- Managed client bookings and handled incoming phone calls to ensure efficient scheduling.
- Executed targeted marketing strategies to effectively promote services and attract new clientele.
- Maintained training standards through continued education via classes and seminars to ensure high-quality service.
Sales Assistant
Werribee Café & Ice Creamery
2003.01 - 2010.12
- Providing a high level of customer service
- Accurate money handling skills and end of day till balance
- Coordinated store operations to ensure smooth daily functioning
- Stock maintenance and ordering
- Food display preparation and maintenance
- Training of new and existing staff members
- Facilitated information exchange among team members to enhance collaboration
- Supported team efforts with positive attitude
- Maintained cleanliness and organization of store to create welcoming environment
Education
S2/S3 Pharmacy training certificate - Pharmacy
UFS Healthcare
Bacchus Marsh2022-01
Graduate Diploma - Psychology
Australian College of Applied Psychology
Melbourne, VIC2018-01
Bachelor of Health Sciences - Chinese Medicine
Victoria University
Saint Albans, VIC2010-01
VCE Certificate -
Mackillop Catholic Regional College
Werribee, VIC2003-01
Skills
- Customer service
- Product promotion
- Sales support
- Effective communication
- Written and oral communication
- Customer rapport
- Team collaboration
- Time management
- Task prioritization
- Adaptability
- Independent work
- Minimal supervision
- Workplace safety compliance
- Computer proficiency
- Job ownership
Professional Referees
- Kanika Talwar, UFS Healthcare, Lead Pharmacist, 0405 337 176
- Belinda Saunders, UFS Healthcare, Dispensary Technician, 0400 599 873
- Tracey Moore, DMT International, Product & Distribution Manager, 0407 800 554
Timeline
Retail Coordinator
UFS Healthcare
2024.09 - 2026.06
Pharmacy Assistant
UFS Healthcare
2022.01 - 2024.09
Retail Administrative Associate
DMT International
2019.01 - 2021.12
Administrative Assistant
Somerville Community House
2015.01 - 2018.12
Acupuncture Practitioner
Meridian Soul Acupuncture
2011.01 - 2014.12
Sales Assistant
Werribee Café & Ice Creamery
2003.01 - 2010.12
S2/S3 Pharmacy training certificate - Pharmacy
UFS Healthcare
Graduate Diploma - Psychology
Australian College of Applied Psychology
Bachelor of Health Sciences - Chinese Medicine
Victoria University
VCE Certificate -
Mackillop Catholic Regional College