Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Jackson

Bargo,NSW

Summary

Reliable and upbeat Retail Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Club Attendant

Bargo Sports Club
03.2024 - Current
  • Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
  • Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
  • Increased member retention by building strong relationships through attentive listening and personalized assistance.
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Merchandiser

Strikeforce AMC
02.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Retail Assistant

Forever New PTY LTD
04.2017 - 01.2024
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Controlled store inventory and reviewed cash handling and operations reports.

Retail Assistant Manager

Forever New PTY LTD
07.2013 - 02.2015
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Warehouse Manager

Natural Necessity Surf Shop
02.2011 - 05.2013
  • Cleaned and maintained warehouse in compliance with safety standards
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Floor Manager

Natural Necessity Surf Shop
06.2009 - 02.2011
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Hospitality Trainee

Perfect Break Cafe
02.2006 - 06.2009
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
  • Produced food and drink products adhering to company quality and quantity standards
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

School Certificate -

Kiama High School
Kiama, NSW
11.2005

Skills

  • Retail Transactions Processing
  • Process Monitoring
  • Cash Register Operation
  • Digital Databases
  • Merchandise Management
  • Incoming Shipments Review
  • Food and Beverage Service

Certification


  • Certificate III in Travel and Tourism
  • Certificate III in Hospitality Operations
  • RSA, RCG and ARCG Competency Card


Timeline

Club Attendant

Bargo Sports Club
03.2024 - Current

Merchandiser

Strikeforce AMC
02.2024 - Current

Retail Assistant

Forever New PTY LTD
04.2017 - 01.2024

Retail Assistant Manager

Forever New PTY LTD
07.2013 - 02.2015

Warehouse Manager

Natural Necessity Surf Shop
02.2011 - 05.2013

Floor Manager

Natural Necessity Surf Shop
06.2009 - 02.2011

Hospitality Trainee

Perfect Break Cafe
02.2006 - 06.2009

School Certificate -

Kiama High School


  • Certificate III in Travel and Tourism
  • Certificate III in Hospitality Operations
  • RSA, RCG and ARCG Competency Card


Cassie Jackson