Castelle Napoli
Heritage Park,QLD
Summary
I’m an organised and dependable person successful at managing multiple priorities always with a positive attitude. I have a willingness to learn new responsibilities to meet team goals and am a quick learner. I’m a hardworking and passionate job seeker who is eager to secure a new position in my career. I’m ready to help my new team achieve company goals. References available on request.
Overview
16
16
years of professional experience
Work History
Receptionist/ Manager
Garage Ink
Gold Coast, QLD
03.2010 - 01.2024
- Increased overall client retention rate by consistently delivering exceptional customer service skills and fostering positive relationships with customers.
- Handled all point off sales via Eftpos and cash for services and gift vouchers.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client promptly.
- Streamlined office operations for increased efficiency, implementing organised filing systems and optimising appointment scheduling processes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Ordered all stock and maintaining functioning levels for continued use.
- Organised all payments for accounts and staff weekly.
Service Station Attendant
BP Service Station
North Maclean, QLD
04.2008 - 11.2009
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Maintained a clean and organised service station, contributing to a safe and welcoming environment for customers.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Resolved customer complaints in a timely manner.
- Collaborated with fellow attendants to maintain a smoothly functioning work environment.
Education
Year 12 -
Park Ridge State High School
Park Ridge, QLD11.2005
Skills
- Customer Service Skills
- Customer inquiries
- Multitasking
- Task Prioritisation
- Honest and Dependable
- Reliable and Responsible
- Store merchandise stocking
- POS System Operation
- Payment Processing
Timeline
Receptionist/ Manager
Garage Ink
03.2010 - 01.2024
Service Station Attendant
BP Service Station
04.2008 - 11.2009
Year 12 -
Park Ridge State High School