Cathal Egan
113-114 Trinity Beach Road,QLD,
Summary
An enthusiastic self-starter with excellent customer service and have a real passion for administration within an organisation. Meticulous when it comes to detail and organisation. Enjoy communicating with people and balancing tasks, while working under pressure. Have vast experience when it comes to working with the public and communicating with them through various communication platforms. Have extensive experience with deadlines, organisation and thinking and writing academically.
Overview
9
9
years of professional experience
Work History
Head Receptionist
Bellbridge House Hotel
Spanish Point, Clare
06.2020 - 06.2024
- Transmitted information or documents to customers using computer, email and telephone conversations.
- Greeted and assisted visitors upon arrival.
- Managed many calls daily and increased direct room sales annually.
- Worked with hotel senior management to create innovative, visually appealing posts for Facebook to market the hotel to the wider community.
- Managed bookings for an independent apartment building, ensuring payment was collected, and guests were informed of key collection. Corresponded effectively with cleaning staff to ensure all were aware of any arrivals and departures of guests.
- Managed bookings for tour groups and wedding parties along with colleagues. Communicated effectively with tour operatives, brides, and grooms to ensure dates, number of people, and rates of their stay were correct for that period.
- Designed Menus for any occasion, including weddings, and finalized seating arrangements.
Waiter
Bellbridge House Hotel
Spanish Point, Clare
03.2015 - 06.2020
- Supported other restaurant areas in set up, clean-up, prep work and equipment maintenance.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service to many customers by greeting and serving them in a friendly manner.
- Seated guests
Classroom Assistant - Cooperative Experience
Mullagh National School
Mullagh, Clare
01.2018 - 06.2018
- Helped children within the classroom with vast amounts of academic work.
- Ensured communication with the teacher was held, and instructions followed correctly and stringently, demonstrating a high level of attention to detail.
- Assisted with marking assessments and reporting feedback to the classroom teacher.
- Offered diverse assistance to teachers through administrative support and classroom management to increase classroom operational efficiency.
Education
Master of Arts - Business Management
University of Limerick
Limerick01.2023
Bachelor of Arts - English and History
University of Limerick
Limerick06.2020
Leaving Certificate - General Taught Subjects For Leaving Cert Cycle
St Joseph’s Seconday School
Spanish Point, Co. Clare06.2016
Skills
- Administrative
- Customer assistance and interaction
- Front Office Management
- Email and Telephone Decorum
- Microsoft Office
- Self-motivated
- Organised
- Deadline driven
- Team collaboration
- Clean and neat
References
References available upon request.
Accomplishments
- Recipient of the Clare Garda Youth Award in 2020, for positively impacting the community through volunteering with Mullagh Youth Club.
- Recipient of 5 year pin for volunteering with Mullagh Youth Club since 2015.
- Completed an Autism Awareness Training course with Dr. Susan Crawford.
- A leader with Mullagh Youth since 2015 and watched the club grow to over 120 members in a rural community.
- Volunteered in 2015 to go to Lourdes with the Kilmurry Ibrickane Parish, to help the elderly people of the Killaloe Diocese enjoy prayer and peace in Lourdes.
Timeline
Head Receptionist
Bellbridge House Hotel
06.2020 - 06.2024
Classroom Assistant - Cooperative Experience
Mullagh National School
01.2018 - 06.2018
Waiter
Bellbridge House Hotel
03.2015 - 06.2020
Master of Arts - Business Management
University of Limerick
Bachelor of Arts - English and History
University of Limerick
Leaving Certificate - General Taught Subjects For Leaving Cert Cycle
St Joseph’s Seconday School
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