Catherine Angelina
Cabramatta west
Summary
Qualified sales assistant with solid background in leading customer service teams. Proven ability to manage team performance and enhance customer satisfaction through effective problem-solving and conflict resolution. Demonstrated leadership in training and mentoring team members, fostering collaborative and results-driven environment.
Overview
9
9
years of professional experience
Work History
Customer service team leader
KFC George street Town hall
01.2017 - 05.2019
- Led customer service team in delivering exceptional dining experiences.
- Trained and mentored staff on company policies and customer engagement strategies.
Assistant Store Manager
Topshop
05.2019 - 06.2021
- Assisted in managing daily store operations to ensure optimal customer service and experience.
- Supported inventory management processes, including stock replenishment and product organization.
Health, beauty and baby Night fill
COLES SUPERMARKET
07.2019 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Retail sales assistant
Wittner shoes
10.2022 - 07.2025
- Provided exceptional customer service, assisting with product selection and inquiries.
- Maintained visual merchandising standards, enhancing store presentation and product visibility.
- Assisted in inventory management, tracking stock levels and replenishing merchandise as needed.
Education
Advanced Diploma - Human resource
VIA college
01.2025
Advance Diploma - Management and Leadership
Australia Academy of Commerce
01.2020
Skills
- Friendly and highly enthusiastic individual with good knowledges
- Speak professional level English with an excellent customer service experience
- Years of experience on retail and sales on the floor
- Manager experience
- Certified Makeup Artist
LANGUAGES
English
Indonesian
Chinese
Timeline
Retail sales assistant
Wittner shoes
10.2022 - 07.2025
Health, beauty and baby Night fill
COLES SUPERMARKET
07.2019 - 12.2023
Assistant Store Manager
Topshop
05.2019 - 06.2021
Customer service team leader
KFC George street Town hall
01.2017 - 05.2019
Advanced Diploma - Human resource
VIA college
Advance Diploma - Management and Leadership
Australia Academy of Commerce