Catherine Cope
Glass House Mountains,QLD
Summary
Organized Administration Manager with many years of progressive experience in managerial settings. Coordinating multiple, concurrent projects to maintain seamless operations across multiple departments.
Motivating team leader with strengths in task delegation and performance management. Accomplished professional with management experience in administrative roles. Demonstrated strengths include strategic planning, process improvement, and staff development. Previous work has resulted in streamlined operations, enhanced productivity, and improved team performance. Committed to fostering efficient, collaborative environments that propel business success. Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
25
25
years of professional experience
Work History
Administration Manager
Beerwah Bugs
Beerwah , Queensland
07.2022 - Current
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
- Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
- Reviewed incoming emails and responded accordingly within established timelines.
- Implemented cost-saving strategies across all departments that resulted in significant savings over time.
- Resolved complex problems related to administrative processes in a timely manner.
- Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
- Created and maintained operations manual to document systems and standards.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Polling Place Liaison Officer / Officer in Charge
Australian Electoral Commission/Electoral Commission Queensland
Fisher And Fairfax Electorates , Queensland
01.2000 - Current
- Actively participated in problem-solving initiatives to identify solutions which addressed stakeholder needs while meeting organizational objectives.
- Reviewed existing policies, procedures, regulations and contracts related to liaison activities; identified areas of improvement where required.
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Maintained up-to-date knowledge of relevant industry trends in order to provide informed advice when liaising with stakeholders.
- Resolved conflicts arising between internal staff members or between internal staff members and external stakeholders through constructive negotiation techniques.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Administrative Officer
Queensland Probation and Parole
Caboolture , Queensland
06.2005 - 12.2006
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Provided assistance with special projects as assigned by management team members.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Monitored office inventory to maintain supply levels.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
Education
High School Diploma -
Kelvin Grove State High School
Kelvin Grove, QLD12-1978
Skills
- Proactive Systems Monitoring
- Systematic Process Refinements
- Workforce Coordination
- Document Management
- Collaborative Engagement
- Team Development
Affiliations
- Nstive wildlife carer with Wildcare Australia Inc since 2011. My commitment has included the administration of the Education Programme for 10 years, Membership Secretary for 8 years and Species Coordinator for 12 years.
Accomplishments
- Lifetime Membership of Wildcare Australia Inc granted in 2023 in recognition of ongoing dedication to wildlife rehabilitation and commitment to Wildcare Australia Inc.
References
References available upon request.
Timeline
Administration Manager
Beerwah Bugs
07.2022 - Current
Administrative Officer
Queensland Probation and Parole
06.2005 - 12.2006
Polling Place Liaison Officer / Officer in Charge
Australian Electoral Commission/Electoral Commission Queensland
01.2000 - Current
High School Diploma -
Kelvin Grove State High School
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