Catherine Drysdale
Lennox Head,Australia
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
23
23
years of professional experience
Work History
Sales Assistant Team Member
Mullumbimby Herbals
04.2024 - Current
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Acted as a key resource for customers seeking guidance on complex product features or specifications, ultimately instilling confidence in their purchase decisions and driving satisfaction rates up.
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Increased sales by engaging with customers and identifying their specific needs.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Owner/Manager
Mullumbimby Herbals
01.2002 - 06.2020
- Maximized revenue and long-term net worth by producing results and performance
- Reviewed product strategy for organizational goal alignment
- Created and nurtured relationships with referrers, influencers, and partners to promote strategic goals
- Defined strategy and trained staff to manage day-to-day business operations
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations
- Scheduled deliveries with service vendors or product suppliers
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Planned store layouts or designed displays
Education
Certificate - Business
Lismore Business Enterprise Center
Lismore, NSW05.1997
Advanced Diploma - Naturopathy
Queensland Institute of Natural Science
Brisbane, QLD02.1993
Skills
- Client Service
- Verbal And Written Communication
- Customer Relations
- Sales Leadership
- Marketing And Advertising
- Human Resource Management
- Balanced Work Ethic
- Sales Growth
- Adaptable And Flexible
- Effective Communicator And Public Speaker
- Team collaboration
- Cash handling
Timeline
Sales Assistant Team Member
Mullumbimby Herbals
04.2024 - Current
Owner/Manager
Mullumbimby Herbals
01.2002 - 06.2020
Advanced Diploma - Naturopathy
Queensland Institute of Natural Science
Certificate - Business
Lismore Business Enterprise Center
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