Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Catherine Leviston

Summary

A reliable and self-motivated retail professional, with 17 years of experience. Results-driven with expertise in inventory management and sales. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Melbourne Zoo
07.2022 - 01.2023
  • Stimulated sales by focusing on visitor needs and using a stop, drop, engage mantra
  • Supported retail staff in cashier operations
  • Opened and closed stores including: cash handling procedures, setting alarms and filing daily financial documentation
  • Developed information handbooks for retail campaigns to provide staff with product knowledge as an incentive to support sales.
  • Contributed to successful a retail team by developing daily plans centered on common group goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organised.
  • Performance management of staff through one-on-one meetings
  • Worked with the management team to develop staff incentive schemes to increase individual motivation and promote staff recognition

Casual Visitor Operations Assistant

Zoos Victoria
08.2015 - Current
  • Accurately processed POS transactions including returns, exchanges and refunds in accordance with store policy
  • Shared product knowledge with customers while making personal recommendations
  • Worked as a team member to provide the highest level of service to customers
  • Safety focused and acting deputy Health and Safety representative for Retail at Melbourne Zoo
  • Maintained a calm demeanour and professionally managed issues in a busy environment
  • Utilised down time to focus on store tasks to create a more manageable workspace
  • Maintained visual merchandising standards and implemented displays when instructed
  • Assisted in annual stock takes, including preparation,
  • Collaborated with management in the implementation of Retail handbooks covering: operations and procedures, visual merchandising, product knowledge and zoo community campaigns in a retail capacity
  • Supported leadership teams in day-to-day operations.
  • Supported new employee training through coaching and resource materials
  • Promptly addressed customer inquiries and complaints to foster swift resolution.

Warehouse Supervisor/Officer and Online Sales

Melbourne Zoo
03.2021 - Current
  • Supervised receiving, distribution and workplace safety
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Accurately priced stock in accordance to visual merchandising standards
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Supported the Zoos Victoria Online store through the implementation of its new site
  • Fulfilled domestic and international postage orders with strong communication and attention to detail to ensure accuracy and efficiency.

Education

Certificate III - Captive Animals

Taronga Training Institute
01.2019

Certificate III - Animal Studies

Box Hill Institute of Tafe
01.2018

Bachelor of Arts - Journalism

Monash University
01.2012

Skills

  • Computer Literacy
  • Cashier Operations
  • Customer Service
  • People Management
  • Visual Merchandising
  • Project Management
  • Research Skills
  • Problem solving
  • Operational Reporting
  • Staff Training

Certification

  • Victorian Driver’s License (auto)
  • Valid Working with Children License
  • First Aid Certified, including CPR (2022)
  • Up to date covid vaccinations
  • Police Check available upon request

References

Kim Luciani, 0407098355

Timeline

Retail Supervisor

Melbourne Zoo
07.2022 - 01.2023

Warehouse Supervisor/Officer and Online Sales

Melbourne Zoo
03.2021 - Current

Casual Visitor Operations Assistant

Zoos Victoria
08.2015 - Current

Certificate III - Captive Animals

Taronga Training Institute

Certificate III - Animal Studies

Box Hill Institute of Tafe

Bachelor of Arts - Journalism

Monash University

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Catherine Leviston