Catherine Monaghan
Nerang
Summary
Dynamic and dependable professional with a proven track record at Club Burleigh, excelling in customer service and team collaboration. Recognized for enhancing inventory management efficiency and training staff to deliver exceptional service. Adaptable and detail-oriented, committed to fostering a positive environment and resolving guest inquiries effectively.
Overview
9
9
years of professional experience
Work History
Gaming,Reception,Bar and All Rounder.
Surfers Paradise Surf Club
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Duty Manager,Gaming,Bar,Reception and All Rounder.
Club Burleigh
01.2017 - 12.2019
- Supervised daily operations, ensuring adherence to club policies and standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Streamlined inventory management processes, enhancing accuracy and efficiency in stock control.
- Implemented staff scheduling systems to optimize coverage during peak hours.
- Resolved guest inquiries and complaints, maintaining high satisfaction levels through effective communication.
Education
High School Diploma -
Benowa High
Benowa11.1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Gaming,Reception,Bar and All Rounder.
Surfers Paradise Surf Club
12.2019 - Current
Duty Manager,Gaming,Bar,Reception and All Rounder.
Club Burleigh
01.2017 - 12.2019
High School Diploma -
Benowa High