Catherine Saha

*Attended to personal care of residents to ensure patient dignity

• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed comprehensive end-of-lease inspections
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

• Maintained accurate records of transactions, inventory levels, employee hours worked, and reconciled cash drawers daily for financial accuracy.
• Developed strong rapport with customers through attentive listening resulting in personalized recommendations tailored to their preferences.
• Provided exceptional customer service while consistently meeting or exceeding sales goals set by management.
• Coordinated daily shop operations, ensuring a smooth workflow and timely completion of tasks.
• Maintained a clean, organized, and inviting shop environment to maximize customer satisfaction.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.