Catherine Smith
RICHMOND,QLD
Overview
8
8
years of professional experience
Work History
Food Safety Supervisor
RS Bros PTY LTD
Richmond, QLD
02.2024 - Current
- Coordinated with management to establish effective food safety policies and procedures, streamlining operations and reducing risk.
- Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Developed and delivered training on quality assurance procedures and production operations.
- Maintained up-to-date knowledge of industry trends and advancements in food safety technology to optimize company protocols continually.
- Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
Cook
RS Bros PTY LTD
Richmond, QLD
03.2022 - Current
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Quality Analyst
Sutherland Global Service
Philippines
03.2019 - 01.2022
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
- Minimized customer complaints by proactively addressing potential issues through close monitoring of call metrics.
- Played a critical role in reducing average handle time by recommending process improvements based on data analysis.
Customer Service Representative
Sutherland Global Service
Philippines
02.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Education
University of Baguio
PhilippinesLeadership And Management
The College of Adult Learning
ONLINESkills
- Food safety understanding
- Allergen awareness
- Cross-Contamination Prevention
- Testing skills
- Quality Control
- Food Safety Training
- Communication abilities
- Documentation skills
- Problem-Solving
- Customer service
- Call monitoring
- Data analysis
- Report analysis
- Multitasking Abilities
- Excellent communication
Education
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Timeline
Food Safety Supervisor
RS Bros PTY LTD
02.2024 - Current
Cook
RS Bros PTY LTD
03.2022 - Current
Quality Analyst
Sutherland Global Service
03.2019 - 01.2022
Customer Service Representative
Sutherland Global Service
02.2017 - 03.2019
Education
University of Baguio
Leadership And Management
The College of Adult Learning