Cathleen Phillips
Brisbane,QLD
Summary
Experienced senior property manager with a focus on tenant relations and budget development. Skilled in property inspections, maintenance schedules and vendor management.
Overview
25
25
years of professional experience
Work History
Senior Property Manager
Riparian Plaza
Brisbane, QLD
08.2005 - Current
- Managed tenant relations, promptly resolving property-related issues to enhance tenant satisfaction.
- Coordinated maintenance requests and ensured timely service completion, contributing to property upkeep.
- Developed property budgets and consistently monitored expenses.
- Conducted regular property inspections to uphold standards and compliance.
- Handled monthly rent collections, maintaining accurate records of payments received.
- Ensured tenants adhered to rental agreements, lease terms, and applicable laws.
- Addressed tenant complaints and facilitated necessary repairs with contractors to maintain property standards.
- Guided junior team members on project tasks.
5* Hotels - Front of House
Various
London, GB
07.2001 - 05.2005
- Delivered exceptional customer service, recognized by management for outstanding performance.
- Resolved customer issues with knowledgeable and friendly assistance, promoting high satisfaction.
- Identified customer needs promptly to enhance service quality and resolve issues effectively.
- Engaged customers with interpersonal skills during face-to-face and phone interactions, fostering positive experiences.
- Assisted customers with inquiries and requests, contributing to improved satisfaction levels.
- Completed daily duties accurately and efficiently to maintain service excellence.
- Collaborated with cross-functional teams to achieve shared goals and address product-related challenges.
- Worked effectively with diverse coworkers to accomplish objectives related to products and services.
Education
Certificate IV - Property Services & Property Services Real Estate
Australian Salesmasters Training Company
08.2014
Similar To TAFE Diploma - Hotel Management
Hotel Management Academy
Gemany03.2001
High School Diploma -
Max Plank Grammer School
Germany06.1999
Skills
- Property management
- Facilities management
- Property inspections
- Budget planning
- Tenant relations and customer service
- Time management and prioritization
Timeline
Senior Property Manager
Riparian Plaza
08.2005 - Current
5* Hotels - Front of House
Various
07.2001 - 05.2005
Certificate IV - Property Services & Property Services Real Estate
Australian Salesmasters Training Company
Similar To TAFE Diploma - Hotel Management
Hotel Management Academy
High School Diploma -
Max Plank Grammer School