Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathleen Phillips

Brisbane,QLD

Summary

Experienced senior property manager with a focus on tenant relations and budget development. Skilled in property inspections, maintenance schedules and vendor management.

Overview

25
25
years of professional experience

Work History

Senior Property Manager

Riparian Plaza
Brisbane, QLD
08.2005 - Current
  • Managed tenant relations, promptly resolving property-related issues to enhance tenant satisfaction.
  • Coordinated maintenance requests and ensured timely service completion, contributing to property upkeep.
  • Developed property budgets and consistently monitored expenses.
  • Conducted regular property inspections to uphold standards and compliance.
  • Handled monthly rent collections, maintaining accurate records of payments received.
  • Ensured tenants adhered to rental agreements, lease terms, and applicable laws.
  • Addressed tenant complaints and facilitated necessary repairs with contractors to maintain property standards.
  • Guided junior team members on project tasks.

5* Hotels - Front of House

Various
London, GB
07.2001 - 05.2005
  • Delivered exceptional customer service, recognized by management for outstanding performance.
  • Resolved customer issues with knowledgeable and friendly assistance, promoting high satisfaction.
  • Identified customer needs promptly to enhance service quality and resolve issues effectively.
  • Engaged customers with interpersonal skills during face-to-face and phone interactions, fostering positive experiences.
  • Assisted customers with inquiries and requests, contributing to improved satisfaction levels.
  • Completed daily duties accurately and efficiently to maintain service excellence.
  • Collaborated with cross-functional teams to achieve shared goals and address product-related challenges.
  • Worked effectively with diverse coworkers to accomplish objectives related to products and services.

Education

Certificate IV - Property Services & Property Services Real Estate

Australian Salesmasters Training Company
08.2014

Similar To TAFE Diploma - Hotel Management

Hotel Management Academy
Gemany
03.2001

High School Diploma -

Max Plank Grammer School
Germany
06.1999

Skills

  • Property management
  • Facilities management
  • Property inspections
  • Budget planning
  • Tenant relations and customer service
  • Time management and prioritization

Timeline

Senior Property Manager

Riparian Plaza
08.2005 - Current

5* Hotels - Front of House

Various
07.2001 - 05.2005

Certificate IV - Property Services & Property Services Real Estate

Australian Salesmasters Training Company

Similar To TAFE Diploma - Hotel Management

Hotel Management Academy

High School Diploma -

Max Plank Grammer School
Cathleen Phillips