Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cathy Chen

Carlingford,NSW

Summary

Dynamic store owner at Gloria Jeans Coffee Shop with a proven track record in enhancing customer satisfaction and driving sales through effective marketing strategies. Skilled in operations management and business networking, I successfully negotiated favorable supplier agreements and optimized inventory levels, resulting in a significant increase in store profitability.

Overview

11
11
years of professional experience

Work History

Store Owner (over 10 Years)

Gloria Jeans Coffee Shop
10.2010 - 04.2021
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.

Education

Bachelor Of Commerce - Accounting

Macquarie University
Sydney, NSW
03.2007

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Performance analysis
  • Merchandise planning
  • Operations management
  • Staff hiring

Languages

English
Mandarin

Timeline

Store Owner (over 10 Years)

Gloria Jeans Coffee Shop
10.2010 - 04.2021

Bachelor Of Commerce - Accounting

Macquarie University

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Cathy Chen