Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Gao

Page,ACT

Summary

Enthusiastic and dedicated Coffee All-Rounder with a proven track record in delivering exceptional customer experiences in the dynamic world of coffee service. With expertise in espresso preparation, customer service, and team collaboration, I have contributed to the success of renowned coffee house. Beyond my proficiency in coffee crafting, I have demonstrated versatility by organizing and leading university activities such as New Year celebrations and mock IELTS tests. These experiences have honed my effective communication and organizational skills, allowing me to seamlessly navigate diverse responsibilities. My commitment to maintaining a clean and welcoming atmosphere aligns with my dedication to providing top-notch service in every customer interaction. Eager to bring my multifaceted skills and passion for creating positive experiences to a dynamic team, contributing to the success of a forward-thinking coffeehouse.

Overview

3
3
years of professional experience

Work History

Coffee All-rounder

Cup Of Joy
07.2022 - 09.2023
  • Prepare and serve a diverse range of coffee beverages with a focus on quality and presentation.
  • Engage with customers to understand their preferences, provide recommendations, and ensure a positive experience.
  • Operate espresso machines and other equipment with precision, maintaining consistency in every cup.
  • Handle cash transactions and process payments accurately through the POS system.
  • Contribute to maintaining a clean and organized coffee preparation area, ensuring adherence to hygiene standards.

Event Organizer

East Of Jiaotong University
09.2020 - 06.2021
  • Successfully organized and coordinated the university's New Year celebrations, ensuring a festive and inclusive atmosphere for students and staff.
  • Led the planning and execution of mock IELTS tests, providing valuable practice opportunities for students preparing for language proficiency exams.
  • Effectively communicated event details and schedules to participants through various channels, including social media and flyers.
  • Demonstrated strong organizational skills in managing logistics, coordinating with vendors, and overseeing event timelines.
  • Collaborated with a team to delegate responsibilities, ensuring the smooth execution of both events.

Education

M.D. - Appied Economics

Australian National University
Canberra, ACT
07.2023

Skills

  • Team Coordination
  • Organizational Skills
  • Attention to Detail
  • Customer Service
  • Time Management
  • Problem Solving

Timeline

Coffee All-rounder

Cup Of Joy
07.2022 - 09.2023

Event Organizer

East Of Jiaotong University
09.2020 - 06.2021

M.D. - Appied Economics

Australian National University
Cathy Gao