Cathy Powley
Logan Village
Summary
Dynamic and detail-oriented professional with extensive experience at Logan Coaches as a Receptionist and School Bus Driver. Expert in managing multi-line phone systems and fostering positive client relations. Proven ability in organisation and time management, ensuring efficient operations and a welcoming environment for visitors. Committed to maintaining high standards of customer service.
Overview
12
12
years of professional experience
Work History
Receptionist/School Bus Driver
Logan Coaches
02.2009 - 04.2021
- Managed multi-line phone systems, efficiently directing calls to appropriate departments.
- Greeted and assisted clients, enhancing first impressions and fostering positive relationships.
- Maintained organised filing systems, ensuring easy retrieval of client information and documents.
- Trained new reception staff on procedures and customer service protocols to ensure consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Organising Bus Pass Applications/Bus Passes
- Managing the Code Of Conduct
- Visiting schools to educate students on the Code of Conduct.
- Going on school runs with other drivers checking bus passes & behaviour.
- Chasing up outstanding Bus Fares
- Driving School Buses morning & afternoons
- Driving School Charters
- Driving on weekends for rail maintenance
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Certificate -
Busby High School
Sydney, NSW12-1978
Skills
- Organisation skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office administration
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Professional and polished presentation
- Reception desk management
- Customer service
- Attention to detail
- Call answering and routing
- Courteous and professional
- Visitor and customer relations
- Records maintenance
- Positive and professional
- Professional demeanor
Timeline
Receptionist/School Bus Driver
Logan Coaches
02.2009 - 04.2021
High School Certificate -
Busby High School
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