Summary
Overview
Work History
Education
Skills
Timeline

Cathy Weir

South Melbourne,VIC

Summary

Collaborative Leader and an analytical problem-solver, with strong skills to help develop high performing teams and Franchise Partners/Managers.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated hospitality professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

37
37
years of professional experience

Work History

State Manager

Soul Origin LTD
01.2021 - Current
  • Overall accountability of 30 Franchised stores within Victoria, with one Area Coach directly reporting to me
  • Working collaboratively with National Training Manager to best utilise 3 Training Coaches, based in Victoria

Area Manager

G8 Education Ltd
10.2019 - 12.2020
  • Ensuring the quality of care meets National Quality Frameworks within 13 Early Childcare Centres and ensuring overall bottom line profitability meets the companies budgeted EBITDA;
  • Management of 450 team members
  • Maximise Area occupancy and revenue via local area marketing (LAM), enrolments and value add services
  • P&L accountability to deliver budget expectations across the area
  • Monitors weekly business KPI’s to deliver on budget objectives
  • Monitors balance scorecard and performance trends, recognises strong performance and/or develops plans with Centre Manger to correct performance
  • Develops action plans with Centre Manager to address and resolve issues
  • Manage escalated debt owed by families within company guidelines
  • Ensure Centre facilities and resources are at an appropriate quality standard and resolving issues as necessary
  • Reviewing Centre pricing and offers and making recommendations accordingly
  • Conducting periodic reviews of local competitor landscape
  • Ensuring child safety is adhered to and steps put in place to ensure best practice.

Franchise Business Consultant

Boost Juice Bars
07.2017 - 10.2019
  • Comparative growth of 8% over two consecutive years, development of existing partners into Multi Site Partners, opened 6 New Greenfield Sites, Coached and Mentored 10 New Franchise Partners, Assisted with 7 existing store sales and 6 Refurbishments
  • Overall accountability for 25 stores in my region and achieving 8% comparative growth over two consecutive years
  • Action plans in place for all stores
  • Proactively working with partners to develop them into multi- operators
  • Franchise Recruitment and development
  • Store openings and assignments
  • Coaching and ongoing development of Franchise Partners and Store Managers
  • Delivery of operational excellence throughout the region
  • Accountable for State Budgets and EBITDA
  • Working proactively with other departments to deliver on our brand promise to internal and external customers
  • Delivery of group training programs to Franchise partners and Store Managers.

Franchise Consultant

The Coffee Club Franchising
01.2010 - 07.2017
  • Consecutive years over overall sales growth average with Mystery Shopper programme- region average 91% online training engagement for each store – achieved
  • Assisted and lead, 14 store sales, and 14 store refurbishments
  • Up to 28 stores
  • Accountable for 5 company owned stores overall results
  • 23 Franchised stores, including Multi Site Operators
  • Coordination with the support office on new store openings/store sales
  • New franchisee induction and training program
  • Developing franchisees to enable them to become Multi Site Operators
  • Business planning
  • Accountability for sales growth and bottom-line profitability for Franchisees
  • Store openings and store sales
  • Ongoing training and development
  • Actively working on action plans for non-compliant/distressed stores

Area Manager

01.2009 - 01.2010
  • Pandoro Panetteria
  • Recruitment, training, development and reviewing of staff
  • Meeting company KPI’s and budgets
  • Profitability and P&L control access across all branches
  • Overseeing quality assurance of barista procedures and coffee excellence
  • Ensure effective Health and Safety as well as Food Safety programs are implemented and maintained to a high standard.

NZ Franchisee, Sierra
01.2008 - 01.2010

Training Manager

Taking Shape
01.2007 - 01.2010

Store Manager and Training Manager

01.2008 - 01.2009

McDonalds Corporation
01.1987 - 01.2007

Education

Kapiti College, Wellington, New Zealand
01.1989

Skills

  • Revenue Growth
  • Performance Improvement
  • Team Leadership
  • Strategic Planning
  • Forward Thinking

Timeline

State Manager - Soul Origin LTD
01.2021 - Current
Area Manager - G8 Education Ltd
10.2019 - 12.2020
Franchise Business Consultant - Boost Juice Bars
07.2017 - 10.2019
Franchise Consultant - The Coffee Club Franchising
01.2010 - 07.2017
Area Manager -
01.2009 - 01.2010
- NZ Franchisee, Sierra
01.2008 - 01.2010
Store Manager and Training Manager -
01.2008 - 01.2009
Training Manager - Taking Shape
01.2007 - 01.2010
- McDonalds Corporation
01.1987 - 01.2007
Kapiti College - ,
Cathy Weir