Summary

Overview

Work History

Education

Skills

Details

Hobbies and Interests

Timeline

Catrin Davies

Darwin,Australia

Summary

A confident and reliable individual with over 5 years of experience in the hospitality industry. I excel in working as part of a team while also utilizing my own initiative. My professional approach to the working environment is complemented by my customer-focused mindset and ability to meet business demands effectively. I possess excellent communication and listening skills, making me a valuable asset in any team or role.

Overview

year of professional experience

Work History

Waitress / Bartender

Gnocchi Gnocchi Brothers

Sydney

Took orders, served customers, prepared drinks, and processed payments in a fast-paced small restaurant environment with high customer turnover
Managed a busy takeaway station, handling orders through Uber Eats, Dash, and Panda platforms
Packed orders accurately and communicated with chefs to ensure correct preparation
Coordinated with delivery drivers to ensure accurate and timely delivery to customers
Greeted customers in a friendly and professional manner.

Barista / Cafe all rounder

Jamaica Blue Cafe

Sydney

Opened and set up the coffee machine, counted the float, and presented cabinet food attractively at the start of shifts
Made various coffee drinks, used alternative milk jugs for customers with allergies, and took orders while ensuring customer satisfaction
Handled customer complaints and maintained cleanliness by washing dishes, clearing tables, and cleaning the cafe throughout the day
Managed closing duties including cleaning the coffee machine, counting till money, performing end-of-day card machine readings, and securing funds in the safe
Ensured consistency in operations and presentation as part of a chain, prioritizing customer happiness across all stores.

Bartender / waitress

Beachfront Hotel

Darwin

Poured and served customer drinks, including cocktail making, in a fast-paced environment
Served food and maintained cleanliness by clearing and cleaning tables regularly
Handled opening and closing duties during shifts
Collaborated effectively within a team, especially in a large venue setting.

Waitress

Mia Cucina Italian restaurant/

Perth

Managed a designated area within the restaurant, taking orders and serving food and drinks to customers
Adapted to various situations and effectively handled customer complaints and issues using problem-solving skills.

Receptionist / Shop Assistant

Pitton Cross Caravan Park

Pitton

Receptionist Role: Answered customer emails and phone calls, resolving issues and managing bookings both online and over the phone
Processed payments through the till system and managed bookings on the system
Counted takings from the safe and escorted customers to their designated areas
Shop Assistant Role: Ensured shelves were fully stocked and maintained food hygiene standards by checking dates on food items and monitoring fridge/freezer temperatures
Provided customer service at the till and conducted stock takes to ensure accurate inventory management.

Food & Beverage Assistant

John Fowler Holiday Parks

Swansea

Worked as part of a team responsible for greeting, serving, and ensuring excellent customer service
Contributed to customer satisfaction, evidenced by the high number of returning visitors and positive feedback on service and menu recommendations
Managed opening and closing duties, including restocking the bar and reconciling the cash register
Handled customer complaints professionally and assisted with kitchen duties during busy periods
Advised on dietary requirements and offered alternative dishes and beverages to meet customer needs
Organized and served at various events throughout the year, demonstrating organizational and service skills.

Housekeeping Cleaner

MOMs YHA Hostel Darwin

Darwin, NT

09.2023 - 12.2023

Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Cleaned the room's, changed bedding, cleaning the bathrooms ensuring there was soap, toilet paper etc..
Made sure the rooms were clean for people to check in by 2pm
Daily cleaning of corridors, kitchen and social areas.
Washing bedding and towels
Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, and management.
Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Bartender

Darwin Sailing Club