Sital Khadka
Sydney,Australia
Summary
As a Bachelor of Information Technology graduate from Victoria University, Sydney Campus, I am seeking a position as an IT Support Technician. With a long-term goal of becoming a security analyst as well as android and ios app developer , I wish to contribute my technical skills and knowledge to provide exceptional IT support and assist in the development and maintenance of secure network systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Computer Planet
AU, Sydney
09.2022 - Current
- Resolved hardware and software issues, optimized systems, addressed IT problems, guided users, maintained documentation
Customer service Representative
Dan Murphy's
Double Bay, AU
09.2021 - Current
- Handled customer inquiries, resolved issues or complaints, collaborated with other departments, implemented new strategies, reduced response times, managed team members
Team Member
Mcdonalds
Gladesville, AU
12.2019 - 09.2021
- Prepared and cooked menu items, ensured quality and food safety standards, worked in a fast-paced environment, organized and stocked inventory
Education
Bachelor of Information Technology (Web and mobile application development) -
Victoria University, Sydney Campus
01.2022
ACS Professional Year Program -
ECA
Skills
- Java, Python
- Relational Database, MySQL
- Cisco Packet Tracer, Microsoft Office 365 Desktop Apps, Learning Management System (LMS)
- Windows 10, Windows Server 2016, 2019, macOS
- DHCP, DNS, TCP/IP, Routers, Switches, LAN/WAN
- Active Directory, Microsoft Azure, Microsoft SharePoint, Microsoft Teams
Certification
- Microsoft Azure Fundamentals, Linkedin Learning, 2023
- Microsoft 365, Linkedin Learning, 2023
Projects
University Project, Victoria University, March 2022, September 2022, Final university project focused on creating a mobile app for Android and iOS., Aimed to assist aged care workers and residents in aged care facilities., Utilized React Native for cross-platform app development., Employed Agile methodologies, particularly Scrum, for iterative development., Successfully developed a fully functional mobile application., Main features included resident profile creation., Residents could list hobbies and medical issues in their profiles., Aged care staff could access resident profiles., Profiles contained information on hobbies and medical concerns., Caregivers could provide appropriate care based on the profile information.
Timeline
IT Support Technician
Computer Planet
09.2022 - Current
Customer service Representative
Dan Murphy's
09.2021 - Current
Team Member
Mcdonalds
12.2019 - 09.2021
Bachelor of Information Technology (Web and mobile application development) -
Victoria University, Sydney Campus
ACS Professional Year Program -
ECA
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