Ceilani Carty-Palmer

In this role, I leveraged my strong communication skills to enhance customer interactions on a daily basis. Through engaging in introductory conversations, I was able to uncover not only what customers were looking to purchase but also understand their motivations - who they were buying for and the reason behind their purchase. To ensure the customer's in-store experience was excellent, I would share relevant information on the jewellery and answer all their questions in depth to ensure they were certain, confident and satisfied with their luxury purchase. This ability to connect and build rapport with customers resulted in a significant increase in repeat business.

I also discovered my aptitude for visual merchandising, which was recognised by my supervisor who frequently entrusted me with responsibilities across multiple branches. I was often sent to arrange shop windows and organise inventory, showcasing my talent in creating appealing displays that attracted customers.

As my expertise and dedication became evident, I quickly earned additional responsibilities, eventually stepping into the role of shop manager. In this capacity, I not only managed day-to-day operations but also took on the rewarding role of mentoring new staff, guiding them through their training and helping them develop their own skills.

In this position, I embraced a dynamic range of responsibilities that shifted daily, allowing me to develop a versatile skill set. On some days, I served customers in the on-site restaurant, collaborating closely with fellow waitresses and kitchen staff to ensure a seamless dining experience. However, on other days, I took on the role of host, managing both staff and patrons during peak busy times, which sharpened my leadership and organisational skills. There were also shifts where I worked independently, preparing and serving hot drinks and meals from the 'snack box.' Through this role, I became barista trained, gaining confidence in operating a commercial coffee machine.

Given that the workplace primarily catered to children and families, I became very confident in communicating effectively with customers and colleagues, even in a lively atmosphere. This experience taught me the importance of maintaining a friendly demeanour and clear communication amidst the hustle and bustle, ensuring that each customer's experience was both enjoyable and efficient.

As my first job, this experience instilled in me a strong sense of confidence, exceptional communication skills, and efficient time management abilities. Working at a highly popular restaurant and pub in my local village, I had the opportunity to engage with a diverse clientele that included both loyal repeat customers and newcomers celebrating special occasions. I took pride in building a strong rapport with our patrons, which not only enhanced their dining experience but also fostered a welcoming atmosphere. Each shift was a joy for me, as I thrive in sociable environments where I can connect with people. I find great fulfilment in making customers feel valued and special, and I thoroughly enjoy collaborating with my colleagues to deliver outstanding customer service. Together, we created memorable experiences for our guests, reinforcing my passion for the hospitality industry.