Celeste Ratumu
Melbourne,VIC
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Basketball Jersey World
Cheltenham, VIC
09.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Boosted store revenue through upselling and cross-selling techniques.
Swim Instructor
Aqua Star Swim School
Heatherton, VIC
12.2022 - 03.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Took notes strengths and weaknesses of each child in class to track progress.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
Hair Salon Assistant
Dry And Tea
Hampton, VIC
08.2022 - 12.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Maintained up-to-date knowledge of industry trends through continuous education sessions, allowing for better assistance to stylists in creating fashionable hairstyles.
Education
No Degree - Business Management
RMIT University
Melbourne, VIC07.2024
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Customer Needs Assessment
- Product Merchandising
- Friendly and Helpful
- Reliable and Responsible
Timeline
Sales Assistant
Basketball Jersey World
09.2023 - Current
Swim Instructor
Aqua Star Swim School
12.2022 - 03.2023
Hair Salon Assistant
Dry And Tea
08.2022 - 12.2022
No Degree - Business Management
RMIT University