Summary
Overview
Work History
Education
Skills
OBJECTIVES
INTERESTS
REFEREES
PERSONAL ATTRIBUTES
Languages
Timeline
Generic

Celin Mazloum

Lalor,VIC

Summary

Dedicated professional with extensive experience in customer service and consultation. Proven ability to assess individual needs and provide tailored recommendations. Strong communicator with a passion for helping clients achieve their goals. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Hairhouse Warehouse
10.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Managed inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Consulted customers by assessing their issues and recommend the best products for their needs.

Customer Service Cashier

Saccas fine foods
08.2019 - 12.2020

My role at Saccas Fresh Foods consists of restocking, arranging and organising stock. I also help customers out by checking stock prices and ensuring they are leaving the store with good quality products to increase customer satisfaction rates. I have great register experience and IT skills which is needed in order to serve and check stock prices. Another requirement is cleaning after every shift.

Retail Assistant

Riverstone Convenience And Cafe Store
01.2019 - 08.2019

In my role at the Riverstone Convenience And Cafe Store I take orders for food and coffees, Assist customers with polite support in-person and via telephone. I re-stock and replenish merchandise. As well as this I am required to clean the premises daily.

Education

Certificate III - Family And Community Services

Mill Park Secondary College
Melbourne, VIC
12-2022

Skills

  • I am a self-motivated, friendly and outgoing individual who is always looking to develop new skills and gain experience in different areas
  • Communication skills

  • I have very good communication skills, particularly with adults which has enabled me to provide a high level of customer service while working in the retail industry I am able to listen and follow directions as a team member
  • Cash register familiarity/Cash handler/payment processing

  • One of my strengths is also processing payments and handling a cash register and credit card payments

    Customer Service

  • I have good customer service, which allows me to communicate with other staff members and customers effectively
  • Organization

  • I am able to schedule my time in order to meet deadlines

OBJECTIVES

I am seeking the opportunity to expand my experiences, where I can further my knowledge and skills in customer service.

INTERESTS

I enjoy participating in physical activity, gym and socialising

I also have interest in the beauty industry.

REFEREES

Jenna Demarco

Manager of Hairhouse Warehouse

0431819872


Chad Rogers

Year 9 coordinater at Mill Park Secondary Collage

(03) 9409 8222


Ahmed Mohamed

boss/owner of Riverstone convenience store

0406221050


Steve

manager of saccas fine foods

0421 344 151

PERSONAL ATTRIBUTES

  • Reliable
  • Enthusiastic
  • Motivated
  • Responsible & Mature
  • Quick learner

Languages

Arabic
Native or Bilingual

Timeline

Retail Sales Associate

Hairhouse Warehouse
10.2021 - Current

Customer Service Cashier

Saccas fine foods
08.2019 - 12.2020

Retail Assistant

Riverstone Convenience And Cafe Store
01.2019 - 08.2019

Certificate III - Family And Community Services

Mill Park Secondary College
Celin Mazloum